Summary
Overview
Work History
Education
Skills
Volunteer
Timeline
Generic

Kiara Bencosme

Kissimmee,FL

Summary

Knowledgeable and dedicated customer service professional with extensive experience in Service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

2
2
years of professional experience

Work History

Customer Service Associate

Areas USA
Kissimmee, FL
10.2020 - Current
  • Developed and actualized customer service initiatives to decrease wait times.
  • Provided primary customer support to internal and external customers in fast-paced environment.
  • Assembled completed orders and processed accurate payments to minimize accounting errors.
  • Kept customer spaces clean, neat and organized for maximum appeal.
  • Cultivated customer loyalty, promoted repeat customers and improved sales.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints
  • Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication
  • Met and exceeded productivity targets by handling every interaction with top-notch customer service

Kitchen Staff Member

Bailey's Lobster Pound
Scarborough, ME
07.2020 - 10.2020
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Followed proper handling and sanitation procedures to comply with food safety standards and protocols.
  • Checked pantry multiple times per shift and restocked it whenever food items were running low.
  • Used downtimes to prepare ingredients and restock supplies for expected busy periods.
  • Kept supplies in sufficient stock by assessing inventory levels and reporting lower stock items.
  • Compiled recipe ingredients and prepared for cooks by washing, cutting or measuring food items.
  • Reduced kitchen accidents by maintaining high standards of cleanliness and organization.
  • Promoted customer satisfaction by preparing food according to standard recipes with modifications based on individual customer requirements.
  • Recorded, monitored, and maintained optimal and required food temperatures through kitchen, restaurant, and storage areas.
  • Maintained effective supply levels by monitoring and reordering food stock and dry goods.

Cashier/Food Preparation Worker

Little Caesars
Kissimmee, FL
11.2019 - 07.2020
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Used downtimes to prepare ingredients and restock supplies for expected busy periods.
  • Followed food preparation and storage guidelines established by Health Department.
  • Coordinated food handling in alignment with sanitation standards.
  • Operated cash register, collected payments and provided accurate change
  • Assisted with purchases, locating items and signing up for rewards programs
  • Processed all sales transactions accurately and promptly to prevent long customer wait times
  • Helped customers find specific products, answered questions and offered product advice
  • Resolved issues with cash registers, card scanners and printers

Education

High School Diploma -

St Cloud High School
St Cloud Florida
05.2020

Skills

  • Client Needs Assessment
  • Guest Services
  • Cash Handling
  • Cleaning
  • Point of Sale Systems
  • Customer Complaint Resolution
  • Cash Register Operation
  • Prospecting Clients
  • Quality Management

Volunteer

Volunteered at Osceola Council Of Aging !2/2017

Assisted Director with filing faxing, confirming appointments

Assisted in the kitchen with food prep for the residents

Played games, watched movies and danced with the residents

Timeline

Customer Service Associate

Areas USA
10.2020 - Current

Kitchen Staff Member

Bailey's Lobster Pound
07.2020 - 10.2020

Cashier/Food Preparation Worker

Little Caesars
11.2019 - 07.2020

High School Diploma -

St Cloud High School

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Kiara Bencosme