Kiara Brown
Macon,GA
Summary
Dynamic professional with extensive experience in customer service and cash handling at Skyking Fireworks. Proven track record in training and mentoring staff, enhancing operational efficiency, and resolving customer complaints to boost satisfaction. Skilled in loss prevention and relationship building, committed to fostering a positive environment and achieving sales goals.
Overview
17
17
years of professional experience
Work History
Key Holder
Skyking Fireworks
04.2025 - 07.2025
- Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
- Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
- Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
- Managed store personnel by delegating tasks and supervising daily operations.
- Monitored associates throughout each assigned shift and professionally managed any challenges to maintain optimal store performance.
- Engaged with customers to build rapport and promote long-term loyalty for increased sales.
Caregiver
Homeinstead
08.2023 - 02.2024
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Built strong relationships with clients to deliver emotional support and companionship.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
- Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Assisted patients with self-administered medications.
- Contributed to a positive atmosphere for patients by using effective communication and active listening skills.
- Provided safe mobility support to help patients move around personal and public spaces.
Assistant to VP of Facilities
Methodist Home for Children and Youth
10.2017 - 03.2020
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
- Greeted guests in with friendliness and professionalism.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Catered various of events 5-500 people
- Supervisor over the kitchen staff
- USDA over seven cottages+ 7 housing facilities
- Billing
- Worked closely with management to provide effective assistance for specific aspects of business operations.
Area Supervisor
Ross Dress 4 Less
02.2008 - 12.2019
- Led team meetings to communicate expectations and address operational challenges effectively.
- Monitored inventory levels to ensure optimal stock availability and minimize losses.
- Coordinated employee schedules to align staffing with peak business demands.
- Trained new hires on company policies and operational procedures, enhancing team readiness.
- Ensured compliance with safety regulations to create a secure shopping environment.
- Resolved customer complaints swiftly to maintain high satisfaction levels and loyalty.
- Provided ongoing coaching to staff members, promoting skill development and career progression.
- Oversaw daily operations to ensure adherence to company policies and procedures, maintaining consistency across all locations.
- Cash office
- Opening closing shifts
Correctional Officer
Central State Prison
04.2016 - 04.2017
- Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
- Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.
- Escorted inmates to and from cells, court, hospitals, and medical appointments.
- Conducted routine and emergency head counts.
- Prepared, processed and maintained forms, reports, logs, records, and activity journals.
- Collaborated with fellow officers to maintain a secure environment for staff, visitors, and inmates.
- Prevented escapes by diligently inspecting perimeters, doors, windows, gates, fences, and other access points throughout the prison complex regularly.
- Maintained accurate records of inmate incidents or infractions using electronic databases or written logs as required.
- Tracked inmates through head counts, visitor logs, and scheduled activities.
Education
Associate of Applied Science - Hemodialysis
Central Georgia Technical College
Macon, GA05.2022
High School Diploma - Criminal Justice
Southwest High School
Macon, GA05.2015
Associate of Applied Science - Criminal Justice
Central Georgia Technical College
Macon, GA05.2015
Skills
- Customer service
- Cash handling
- Cash handling accuracy
- Training and mentoring
- Store maintenance
- Customer service management
- Staff training and development
- Staff oversight
- Alarm systems
- Promotional planning
- Loss prevention
- Marketing initiatives
- Sales quotas
- Front end operations
- Employee training
- Relationship building
Timeline
Key Holder
Skyking Fireworks
04.2025 - 07.2025
Caregiver
Homeinstead
08.2023 - 02.2024
Assistant to VP of Facilities
Methodist Home for Children and Youth
10.2017 - 03.2020
Correctional Officer
Central State Prison
04.2016 - 04.2017
Area Supervisor
Ross Dress 4 Less
02.2008 - 12.2019
Associate of Applied Science - Hemodialysis
Central Georgia Technical College
High School Diploma - Criminal Justice
Southwest High School
Associate of Applied Science - Criminal Justice
Central Georgia Technical College