Kiara Burke
New York,NY
Summary
Skilled administrative team member with in-depth understanding of medical standards, compliance requirements and operational procedures. Practiced problem-solver with friendly and caring mentality and excellent communication skills. Expertise in inventory management, customer service and inner-office operations.
Overview
5
5
years of professional experience
Work History
Medical Receptionist
Dr. Hameed -Infectious Disease
Brooklyn, NY
10.2020 - 12.2023
- Delivered high-quality administrative and customer service to sustain patient and work flows.
- Verified insurance coverage for appointments and collected co-payments as required.
- Called patients to confirm scheduled appointments and obtain additional details.
- Applied knowledge of medical terminology and insurance processes to support office administration productivity.
- Assisted with filing of medical records and documents, maintaining accurate electronic files.
- Maintained patient accounts by obtaining, recording and updating personal and financial information.
- Scheduled tests, lab work or x-rays for patients based on physician orders.
Passenger Service Agent
Delta
Atlanta, GA
02.2019 - 03.2020
- Inspected and verified passenger documentation
- Issued boarding passes and rescheduled passengers affected by flight interruptions or cancellations
- Managed passenger baggage processing including handling and fee calculation if applicable
- Assisted passengers as needed through arrival and check in processes including support for passengers with special needs such as unaccompanied minors (UM), VIP passengers and passengers needing wheelchair assistance
- Provided clients with assistance in preparing required travel documents and forms.
Education
Bachelor of Arts - Business Administration
Georgia State University
Atlanta, GA01-2024
Skills
- HIPAA Compliance
- Medical Billing
- Insurance Verification
- Medical Charting
- Medical Terminology
Accomplishments
- Georgia Certificate of Merit Award
- National Honor Society Award
- Student of Excellence Award
- Fashion Club
References
Furnished Upon Request
Timeline
Medical Receptionist
Dr. Hameed -Infectious Disease
10.2020 - 12.2023
Passenger Service Agent
Delta
02.2019 - 03.2020
Bachelor of Arts - Business Administration
Georgia State University
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