Summary
Overview
Work History
Education
Skills
Timeline
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Kiara Castillo

Union City,NJ

Summary

Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.

Overview

6
6
years of professional experience

Work History

Server

House Of Que
11.2021 - Current
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.

Grocery Fresh Associate

Prime Now
12.2019 - 05.2021
  • Organized storage areas to maximize capacity, minimize product handling and satisfy temperature requirements.
  • Coordinated product rotation according to expiration date and quality parameters.
  • Implemented computerized inventory tracking system, completed departmental documentation and kept precise records to meet customer needs.
  • Oversaw accurate and timely receipt of perishable products.
  • Delegated workload of department fairly and evenly and motivated team to top performance and loyalty.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.

Concierge

Adamas Building Services
08.2017 - 01.2020
  • Offered friendly and efficient service to customers, handled challenging situations with ease.
  • Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
  • Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
  • Managed daily operations of concierge desk and monitored staff performance to proactively address inefficiencies.

Education

Associate of Science - Medical Coding & Billing

Hudson County Community College
Jersey City, NJ
12.2024

Skills

  • Process Monitoring
  • Ability to Lift 30 Pounds
  • Package Shipping
  • Consultative Sales
  • Quality Control Standards
  • Product Knowledge
  • Merchandise Orders and Exchanges
  • Customer Account Management
  • Quality Assurance
  • Collaborative Environments
  • Issue and Complaint Resolution

Timeline

Server

House Of Que
11.2021 - Current

Grocery Fresh Associate

Prime Now
12.2019 - 05.2021

Concierge

Adamas Building Services
08.2017 - 01.2020

Associate of Science - Medical Coding & Billing

Hudson County Community College

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Kiara Castillo