Kiara Fleming
Tampa
Summary
Dynamic customer service professional with a proven track record at Concentrix, excelling in issue resolution and call handling. Adept at utilizing CRM software to enhance customer interactions while maintaining professionalism under pressure. Recognized for improving service delivery through effective collaboration and communication skills, ensuring customer satisfaction and operational efficiency.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Concentrix
Orlando, FL
02.2025 - 01.2026
- Provided exceptional support to customers, addressing inquiries and resolving issues efficiently.
- Handled high volume of calls, maintaining professionalism and composure under pressure.
- Collaborated with team members to streamline processes, enhancing service delivery effectiveness.
- Utilized customer relationship management software to track interactions and maintain accurate records.
Medication Technician
Nursing Home
Tampa
01.2024 - 01.2025
- Administered medications following established protocols and schedules.
- Monitored patients for adverse reactions to medications and reported findings.
- Assisted nursing staff with patient care tasks, ensuring comfort and safety.
- Documented medication administration accurately in patient records.
Education
High School Diploma -
Olympia High School
Orlando Skills
- Customer support
- Issue resolution
- Call handling
- Professional communication
Timeline
Customer Service Representative
Concentrix
02.2025 - 01.2026
Medication Technician
Nursing Home
01.2024 - 01.2025
High School Diploma -
Olympia High School