Kiara Gonzalez
Chicago,IL
Overview
3
3
years of professional experience
Work History
Supervisor
PlS Financial
Chicago, IL
12.2025 - Current
- Conducted one-on-one coaching sessions focused on customer complaint handling and de-escalation techniques
- Managed daily floor operations for a 40-person retail team, maintaining service standards and shift pacing
- Directed daily call queue staffing using historical call volume, cutting average hold times for customers
- Implemented quality assurance scoring with calibrated rubrics to highlight agent coaching opportunities
- Coordinated schedule swaps and emergency coverage plans to maintain service levels during high absence
- Reduce average call handle time by revising call scripts and enforcing concise resolution steps
Market Development Manager
Motorola
Chicago, IL
08.2025 - 12.2025
- Developed market strategies to enhance product visibility and customer engagement.
- Collaborated with cross-functional teams to align marketing initiatives with sales goals.
- Conducted market research to identify trends and customer preferences in technology.
- Managed promotional campaigns across various channels to increase brand awareness.
- Facilitated training sessions for sales teams on new products and marketing techniques.
Sales Manager II
Total Wireless
Chicago, IL
11.2024 - 07.2025
- Deliver sales presentations focused on offerings and unique advantages over competitors
- Promote products at trade shows across region, connecting with prospects, and improving market penetration.
- Research competitors and stay on top of current market conditions to survey landscape and anticipate roadblocks.
- Develop and implement successful sales strategies to achieve revenue goals.
- Design promotional materials such as brochures, flyers, catalogs, to enhance brand visibility.
- Conduct weekly meetings with the sales team to review performance, goals and objectives.
Senior Store Manager
Cricket Wireless
Chicago, USA
10.2023 - 11.2024
- Developed and implemented sales strategies to achieve revenue targets
- Developed strategies for increasing store sales, improving operational efficiency, and reducing costs
- Conducted regular meetings with team members to discuss progress towards goals
- Collaborated with marketing team to create targeted campaigns that increased customer loyalty
- Coordinated promotional events such as sales campaigns or special offers to drive business growth
- Created effective business plans to focus strategic decisions on long-term objectives
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships
Education
High School Diploma -
Edwin G. Foreman High School
Skills
- Strategic Planning
- Client acquisition
- Territory Management
- Pipeline Management
- Negotiation
- Cold-calling
- Sales Presentations
- Microsoft Word
- Microsoft Excel
- Microsoft PowerPoint
- Leadership Experience
Accomplishments
- Cricket Wireless Employee of The Month For June 2024
- Month of June 2024, our Cricket store ranked 2nd in the Nation
- As of July 2024, our store was still trending 2nd rank in the Nation
- I was appointed as the district's Business Account Champion, offering expertise to RSSM's, RSM's and SA's on establishing and maintaining business relationships
- At Cricket Wireless, I developed an internal contest that led our store to achieve over 80% key KPI metrics
- During AT&T's national outage, I managed immediate crisis situations while ensuring our Cricket Wireless store, an AT&T affiliate, remained profitable
Languages
Spanish and English
Timeline
Supervisor
PlS Financial
12.2025 - Current
Market Development Manager
Motorola
08.2025 - 12.2025
Sales Manager II
Total Wireless
11.2024 - 07.2025
Senior Store Manager
Cricket Wireless
10.2023 - 11.2024
High School Diploma -
Edwin G. Foreman High School