KIARA HOLLEY
Virginia Beach,US
Summary
Dedicated student looking for an entry-level Medical Assistant position. Looking for a new, challenging position where I can put my valuable skill set to good use. An individual who is driven has a strong work ethic and can work independently. A communicator who is open and clear, as well as a problem-solver who is creative. Successful in quickly acquiring new skills, self-teaching, and self-learning. Working independently and collaboratively on group projects, self-directed and energetic with superior performance in both autonomous and collaborative environments.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Student
Tidewater Community College/City of Virginia Beach Joint-Use Library
Virginia Beach, Virginia
12.2024 - Current
- Studying to gain an associate certification as a Medical Administrative Assistant
- Searched at library and in scholarly databases to locate necessary information for research projects.
- Created and managed project plans, timelines and budgets.
- Completed rigorous readings as directed to support unit learning goals.
Assistant Custodian
Rock Solid Janitorial Services
Norfolk, VA
02.2024 - Current
- Collaborated with fellow custodians on team projects to effectively complete tasks within given deadlines.
- Managed time wisely by prioritizing tasks and creating a daily schedule to ensure all duties were completed within given timeframes.
- Aided in groundskeeping tasks including lawn care, leaf removal, snow shoveling for a well-maintained outdoor appearance.
- Enhanced facility cleanliness by performing routine custodial duties such as sweeping, mopping, and vacuuming.
- Communicated effectively with supervisors regarding any observed issues or potential improvements within the facility''s maintenance plan.
- Ensured a hygienic environment with thorough sanitization of restrooms, common areas, and high-touch surfaces.
Customer Service Agent
Unifin Inc.
Niles, IL
03.2022 - 06.2022
- Interact with customers to provide product and service information, take orders, close accounts, and obtain information about complaints
- Reviewed files, records, and other documents obtained in order to respond to customer requests
- Collaborated effectively with coworkers in fast-paced, dangerous, and intense environments
- Double-check that the necessary changes have been made to address the issues raised by customers
- Spoke with customers about their concerns about products or services in order to resolve issues and increase sales
- Resolved over 200 plus customer issues per shift by conducting research and exploration, implementing solutions, and escalating unresolved issues to upper management
Certified Nursing Aide
John Finkie
Virginia Beach, Virginia
10.2020 - 01.2022
- Cleaned and sanitized rooms and equipment to keep patients, families, and staff safe from infection
- Examined and treated any lacerations, contusions, or other physical symptoms that needed to be addressed
- Was in charge of representing
- Assisted with daily living activities such as personal hygiene, feeding, and ambulation
- Increased patient satisfaction by assisting with activities of daily living such as bathing, dressing, toileting, and exercising
- Interacted enthusiastically with patients through positive engagement, active listening, and respectful conversations
- Volunteered to work extra shifts and overtime to ensure proper staffing and floor coverage during busy periods
Education
Student - social science
Tidewater Community College/City of Virginia Beach Joint-Use Library
Virginia Beach, VA08-2023
Associate of Science - Psychology
Tidewater Community College/City of Virginia Beach Joint-Use Library
Virginia Beach, VA01.2023
GED -
Virginia Beach Technical and Career Education Center
Virginia Beach, VA01.2007
Skills
- Customer service-oriented
- Payment tracking systems
- Accounts payable/receivable
- Attentive to detail
- Conflict management
- Customer satisfaction
- Customer needs assessment
- Fast learner
- Punctual and reliable
- Team collaboration
- Active learning
- Self-regulation
- MS office
Certification
- Certified Nursing Assistant (CNA) - State Boards of Nursing.
- Home Health Aide Certification (HHA) - National Association for Home Care & Hospice or state-specific agencies.
- First Aid Certification - American Red Cross or American Heart Association.
- Cardiopulmonary Resuscitation (CPR) - American Red Cross.
- Infection Control Certificate(IC)-Various providers offer courses that certify knowledge in preventing the spread of infections within healthcare facilities.
Timeline
Student
Tidewater Community College/City of Virginia Beach Joint-Use Library
12.2024 - Current
Assistant Custodian
Rock Solid Janitorial Services
02.2024 - Current
Customer Service Agent
Unifin Inc.
03.2022 - 06.2022
Certified Nursing Aide
John Finkie
10.2020 - 01.2022
Associate of Science - Psychology
Tidewater Community College/City of Virginia Beach Joint-Use Library
GED -
Virginia Beach Technical and Career Education Center
Student - social science
Tidewater Community College/City of Virginia Beach Joint-Use Library