KIARA HOLLEY
Virginia Beach,US
Summary
Dedicated student looking for an entry-level Medical Assistant position. Looking for a new, challenging position where I can put my valuable skill set to good use. An individual who is driven has a strong work ethic and can work independently. A communicator who is open and clear, as well as a problem-solver who is creative. Successful in quickly acquiring new skills, self-teaching, and self-learning. Working independently and collaboratively on group projects, self-directed and energetic with superior performance in both autonomous and collaborative environments.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Student
Tidewater Community College/City of Virginia Beach Joint-Use Library
12.2024 - Current
- Studying to gain an associate certification as a Medical Administrative Assistant
- Searched at library and in scholarly databases to locate necessary information for research projects.
- Created and managed project plans, timelines and budgets.
- Completed rigorous readings as directed to support unit learning goals.
Assistant Custodian
Rock Solid Janitorial Services
02.2024 - Current
- Collaborated with fellow custodians on team projects to effectively complete tasks within given deadlines.
- Managed time wisely by prioritizing tasks and creating a daily schedule to ensure all duties were completed within given timeframes.
- Aided in groundskeeping tasks including lawn care, leaf removal, snow shoveling for a well-maintained outdoor appearance.
- Enhanced facility cleanliness by performing routine custodial duties such as sweeping, mopping, and vacuuming.
- Communicated effectively with supervisors regarding any observed issues or potential improvements within the facility''s maintenance plan.
- Ensured a hygienic environment with thorough sanitization of restrooms, common areas, and high-touch surfaces.
Customer Service Agent
Unifin Inc.
03.2022 - 06.2022
- Interact with customers to provide product and service information, take orders, close accounts, and obtain information about complaints
- Reviewed files, records, and other documents obtained in order to respond to customer requests
- Collaborated effectively with coworkers in fast-paced, dangerous, and intense environments
- Double-check that the necessary changes have been made to address the issues raised by customers
- Spoke with customers about their concerns about products or services in order to resolve issues and increase sales
- Resolved over 200 plus customer issues per shift by conducting research and exploration, implementing solutions, and escalating unresolved issues to upper management
Certified Nursing Aide
John Finkie
10.2020 - 01.2022
- Cleaned and sanitized rooms and equipment to keep patients, families, and staff safe from infection
- Examined and treated any lacerations, contusions, or other physical symptoms that needed to be addressed
- Was in charge of representing
- Assisted with daily living activities such as personal hygiene, feeding, and ambulation
- Increased patient satisfaction by assisting with activities of daily living such as bathing, dressing, toileting, and exercising
- Interacted enthusiastically with patients through positive engagement, active listening, and respectful conversations
- Volunteered to work extra shifts and overtime to ensure proper staffing and floor coverage during busy periods
Education
Student - social science
Tidewater Community College/City of Virginia Beach Joint-Use Library
Virginia Beach, VA08-2023
Associate of Science - Psychology
Tidewater Community College/City of Virginia Beach Joint-Use Library
Virginia Beach, VA01.2023
GED -
Virginia Beach Technical and Career Education Center
Virginia Beach, VA01.2007
Skills
- Customer service-oriented
- Payment tracking systems
- Accounts payable/receivable
- Attentive to detail
- Conflict management
- Customer satisfaction
- Customer needs assessment
- Fast learner
- Punctual and reliable
- Team collaboration
- Active learning
- Self-regulation
- MS office
Certification
- Certified Nursing Assistant (CNA) - State Boards of Nursing.
- Home Health Aide Certification (HHA) - National Association for Home Care & Hospice or state-specific agencies.
- First Aid Certification - American Red Cross or American Heart Association.
- Cardiopulmonary Resuscitation (CPR) - American Red Cross.
- Infection Control Certificate(IC)-Various providers offer courses that certify knowledge in preventing the spread of infections within healthcare facilities.
Timeline
Student
Tidewater Community College/City of Virginia Beach Joint-Use Library
12.2024 - Current
Assistant Custodian
Rock Solid Janitorial Services
02.2024 - Current
Customer Service Agent
Unifin Inc.
03.2022 - 06.2022
Certified Nursing Aide
John Finkie
10.2020 - 01.2022
Associate of Science - Psychology
Tidewater Community College/City of Virginia Beach Joint-Use Library
GED -
Virginia Beach Technical and Career Education Center
- Certified Nursing Assistant (CNA) - State Boards of Nursing.
- Home Health Aide Certification (HHA) - National Association for Home Care & Hospice or state-specific agencies.
- First Aid Certification - American Red Cross or American Heart Association.
- Cardiopulmonary Resuscitation (CPR) - American Red Cross.
- Infection Control Certificate(IC)-Various providers offer courses that certify knowledge in preventing the spread of infections within healthcare facilities.
Student - social science
Tidewater Community College/City of Virginia Beach Joint-Use Library
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