Cherrell Clayton
Chicago
Summary
I am a leader who consistently delivers results in challenging situations. Looking for a fulfilling career in customer service field it is my duty to keep customers satisfied and resolve conflicts. My ability to handle multiple projects simultaneously with a high degree of accuracy is required for this role!
Overview
5
5
years of professional experience
Work History
Banker
BMO Harris Bank
08.2024 - Current
- Maintained strict compliance with all banking regulations, ensuring a secure and trustworthy environment for clients.
- Delivered exceptional customer service, addressing concerns promptly and professionally to ensure client satisfaction.
- Strengthened customer relationships through attentive service and prompt resolution of inquiries.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
Account Manager
AT&T Mobility
02.2022 - 07.2024
- Excellent time management and communication skills.
- Experts are responsible for your own territory, working daily appointments and meeting sales and service objectives.
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively
CFS Central Forwarding
USPS
10.2020 - 01.2022
- Negotiated with carriers to secure best possible rates for clients and control costs.
- Reviewed incoming mail for proper date, postage and barcode scans.
- Maintained high level of confidentiality with mail items in line with regulations.
- Upheld a professional demeanor when interacting with customers, coworkers, and supervisors to maintain a positive work environment
Gate Agent
United Airlines
10.2019 - 05.2021
- Addressing safety concerns with passengers or crew members, reporting potential hazards to supervisors, and assisting with emergency responses as needed.
- Assisted 1200+ passengers with seat availability, gate announcements and flight status to increase boarding efficiency.
- Established and cultivated relationships with travel partners, providing clients with smooth ticketing processes.
- Managed irregular operations such as delays or cancellations calmly, taking necessary action to minimize impact on passengers'' travel plans
Education
Bachelor of Science - Psychology, United States
Chicago State University
Chicago, IL12.2025
Skills
- Strong Lead Development Skills
- Issue Resolution
- Time Management
- Resourcefulness and Flexibility
Timeline
Banker
BMO Harris Bank
08.2024 - Current
Account Manager
AT&T Mobility
02.2022 - 07.2024
CFS Central Forwarding
USPS
10.2020 - 01.2022
Gate Agent
United Airlines
10.2019 - 05.2021
Bachelor of Science - Psychology, United States
Chicago State University
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