Douglas Crooms
Cincinnati,OH
Summary
Proactive and results-driven account executive and business development leader with valuable legal industry experience and telecommunications industry experience of 6+ years. Expert in increasing productivity and client satisfaction while driving revenue and sales. Offer an analytical approach to problem solving, building relationships to produce new clients, and exceeding sales goals. Proud Army Veteran Hooah!
Overview
14
14
years of professional experience
Work History
Telephonic Account Executive
LexisNexis
07.2022 - Current
- Consult with law firms to provide cost effective online legal research, analytics and work flow solutions.
- Gained understanding of goals, objectives and processes of partners of the firm to provide best fitting solutions and service for their legal practice to help them better serve their clients and meet their business needs.
- Conducted integrated sales presentations to illustrate value of product or service and tailor call-to-action.
- Cross-sold products and services to clients to secure additional business and grow revenue streams.
- Achieved 107% to quota for the year of 2023.
- Awarded 2023 Telephonic Account Executive Rookie of the Year.
Client Executive, Channel Management
Verizon Wireless
03.2022 - 07.2022
- Aim to improve amenities and tenant satisfaction for mid to large-size property management companies all while generating ROI through Verizon's expanding portfolio of home internet services.
- Prepared and delivered effective proposals to key decision makers that included C-Level and IT.
- Maintain strong collaborative customer relationships with IT and C-Suite key decision makers.
- Coordinating events with property professionals and our vendors. Establish relationships and partner with cross-functional teams, to resolve customer escalations.
- Increased generated sales in territory by 23% month over month from previous CE in April 2022. 113% to target in April.
Sales Manager
Verizon Wireless
07.2018 - 02.2022
- Responsible for business process improvement and assessing progress of sales associates.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing stores revenue and customer satisfaction ratings.
- In charge of execution of exceeding store KPI expectations, managing and improving location audit performance, as well completing inventory, merchandising and operations responsibilities.
- Ensure the store exceeded quotas and generated a profitable environment where customer satisfaction and company demands met to create exceptionally beneficial relationship.
- Store finished top 2% of territory in sales in 2020.
- Store finished #1 in the country in 5G Home Internet sales in the country in 2021.
Solution Specialist
Verizon Wireless
11.2015 - 02.2018
- Educate new customers on Verizon experience, quality, features and innovating products.
- Advised personal and business customers on Verizon’s products and services.
- Met and exceeded sales quota every month throughout my tenure at average of 129%.
- Achieved 90% customer complaint rating for addressing pressing issues to ensure satisfaction and relationship is sustained over time.
Combat Engineer
United States Army
10.2010 - 12.2016
- Team leader responsible for the health, welfare, training, physical fitness and professional development of five soldiers.
- Directs mine field marking party and dispensing operation of mine scattering systems.
- Conducts reconnaissance operations, determines limiting slopes, curves and gap widths.
Education
High School Diploma -
Roger Bacon High School
Cincinnati, Ohio06.2010
Skills
- Revenue Growth
- Solution Selling
- Relationship Building
- Presenting
- Cold Calling
- Lead Generation
- Customer Satisfaction
- Marketing Strategy Development
- Account Management
- SaaS Selling
- Technology Solution selling
Timeline
Telephonic Account Executive
LexisNexis
07.2022 - Current
Client Executive, Channel Management
Verizon Wireless
03.2022 - 07.2022
Sales Manager
Verizon Wireless
07.2018 - 02.2022
Solution Specialist
Verizon Wireless
11.2015 - 02.2018
Combat Engineer
United States Army
10.2010 - 12.2016
High School Diploma -
Roger Bacon High School