Kiara Marks
Overview
1
1
year of professional experience
Work History
Customer Service Representative
United Air Temp
06.2023 - 07.2024
- Provided information based on customer inquiry, addressing customer concerns, and resolved problems.
- Handled escalated calls efficiently, while contributing to sales growth by upselling services
- Instructed new colleagues on company procedures and policies.
- Updated customer accounts based on previous services and followed up with customers about resolved issues.
Customer Service Representative
McCarthy Services
04.2023 - 06.2023
- Managed high-stress situations effectively, while resolving disputes.
- Resolved customer complaints resulting in company upsell.
- Handled escalated calls efficiently, finding satisfactory resolutions.
- Provided strong product knowledge to informed customers.
- Contributed to sales growth by upselling products and services.
Education
Associate of Arts -
Shelton State Community College
Tuscaloosa, AL12-2019
High School Diploma -
Potomac Senior High School
Dumfries, VA06-2017
Skills
- Database Management
- Customer Relations
- Data Entry
- Project Management
Timeline
Customer Service Representative
United Air Temp
06.2023 - 07.2024
Customer Service Representative
McCarthy Services
04.2023 - 06.2023
Associate of Arts -
Shelton State Community College
High School Diploma -
Potomac Senior High School