Overview
Work History
Education
Skills
Timeline
Generic

Kiara Marks

Overview

1
1
year of professional experience

Work History

Customer Service Representative

United Air Temp
06.2023 - 07.2024
  • Provided information based on customer inquiry, addressing customer concerns, and resolved problems.
  • Handled escalated calls efficiently, while contributing to sales growth by upselling services
  • Instructed new colleagues on company procedures and policies.
  • Updated customer accounts based on previous services and followed up with customers about resolved issues.

Customer Service Representative

McCarthy Services
04.2023 - 06.2023
  • Managed high-stress situations effectively, while resolving disputes.
  • Resolved customer complaints resulting in company upsell.
  • Handled escalated calls efficiently, finding satisfactory resolutions.
  • Provided strong product knowledge to informed customers.
  • Contributed to sales growth by upselling products and services.

Education

Associate of Arts -

Shelton State Community College
Tuscaloosa, AL
12-2019

High School Diploma -

Potomac Senior High School
Dumfries, VA
06-2017

Skills

  • Database Management
  • Customer Relations
  • Data Entry
  • Project Management

Timeline

Customer Service Representative

United Air Temp
06.2023 - 07.2024

Customer Service Representative

McCarthy Services
04.2023 - 06.2023

Associate of Arts -

Shelton State Community College

High School Diploma -

Potomac Senior High School

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Kiara Marks