Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kiara Ortiz

Brooklyn

Summary

Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Offering several years of experience in administrative support and customer service.

Overview

4
4
years of professional experience

Work History

Medical Receptionist

New York Medical Imaging
01.2020 - 01.2024

Communication

  • Liaised with over 70 visitors daily, aligning with individual needs, requirements and specifications
  • Answered up to 20 calls per day to field inquiries from clients, vendors and various other callers seeking information

Organization

  • Confirmed appointments, communicated with clients, and updated client records.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Managed multiple tasks and met time-sensitive deadlines.

Office Operations

  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Checked patient insurance, demographic, and health history to keep information current.
  • Helped patients complete necessary medical forms and documentation.
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
  • Organized paperwork such as charts and reports for office and patient needs.
  • Supported radiologists'' workflow efficiency through timely preparation of examination rooms with required equipment and supplies.
  • Contributed to a positive work environment by collaborating with team members on shared tasks and responsibilities.
  • Facilitated seamless communication between patients, providers, and insurance companies by verifying insurance coverage and obtaining necessary preauthorizations.

Education

Associate of Arts - Liberal Arts And General Studies

Kingsborough Community College of The City University of New York
Brooklyn, NY
03.2025

Skills

  • Organization skills
  • Time Management
  • Data Entry
  • Telephone skills
  • Appointment Scheduling
  • Billing and Invoicing
  • Information Protection
  • Calendar Management

Timeline

Medical Receptionist

New York Medical Imaging
01.2020 - 01.2024

Associate of Arts - Liberal Arts And General Studies

Kingsborough Community College of The City University of New York
Kiara Ortiz