Kiara Ortiz

Communication

• Liaised with over 70 visitors daily, aligning with individual needs, requirements and specifications
• Answered up to 20 calls per day to field inquiries from clients, vendors and various other callers seeking information

Organization

• Confirmed appointments, communicated with clients, and updated client records.
• Kept reception area clean and neat to give visitors positive first impression.
• Managed multiple tasks and met time-sensitive deadlines.

Office Operations

• Coordinated patient scheduling, check-in, check-out and payments for billing.
• Checked patient insurance, demographic, and health history to keep information current.
• Helped patients complete necessary medical forms and documentation.
• Adhered to strict HIPAA guidelines to protect patient privacy.
• Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
• Organized paperwork such as charts and reports for office and patient needs.
• Supported radiologists'' workflow efficiency through timely preparation of examination rooms with required equipment and supplies.
• Contributed to a positive work environment by collaborating with team members on shared tasks and responsibilities.
• Facilitated seamless communication between patients, providers, and insurance companies by verifying insurance coverage and obtaining necessary preauthorizations.