Kiara Rivera
New York,NY
Summary
Goal-oriented Store Leader with proven record of success in exceeding sales and customer satisfaction ratings. Manages and empowers employees to deliver exceptional service and handle high-volume workloads. Ambitious in driving revenue growth and brand awareness.
Overview
6
6
years of professional experience
Work History
Retail Store Leader (Freedom Moses/ Hey Harper)
Leap Inc.
04.2023 - Current
- Assisted with hiring, training and mentoring new staff members.
- Boosted sales by effectively cultivating customer rapport and delivering superior customer service.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
Retail Sales Supervisor
Leap Inc.
02.2023 - 04.2023
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Consistently met or exceeded monthly sales targets through proactive leadership.
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
Part Time Sales Associate
Leap Inc.
09.2022 - 01.2023
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Managed returns, exchanges and refunds in accordance with store policy.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Administrative Receptionist
Liakas Law, P.C.
11.2019 - 09.2022
- Created welcoming environment for clients by greeting and assisting while balancing multiple roles to accomplish diverse tasks and make larger impact to organization.
- Confirmed appointments, communicated with clients, and updated client records by copying, faxing, and filing documents.
- Assisted and arranged travel accommodations for over 50 clients per day.
Full Time Sales Associate
Timberland
09.2018 - 11.2019
- Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
- Utilized cross-selling techniques to introduce customers to complementary products, increasing average transaction size.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
Education
High School Diploma -
High School For Health Professions & Human Services
New York, NY06.2018
Skills
- Special Assignments
- Community Organization
- Critical Thinking
- Time Management
- KPI Tracking
- Operations Management
- Team Development
- Thorough Knowledge of Product
- Customer Experience Management
- Positive and Friendly
- Conflict Resolution
- Verbal and Written Communication
Timeline
Retail Store Leader (Freedom Moses/ Hey Harper)
Leap Inc.
04.2023 - Current
Retail Sales Supervisor
Leap Inc.
02.2023 - 04.2023
Part Time Sales Associate
Leap Inc.
09.2022 - 01.2023
Administrative Receptionist
Liakas Law, P.C.
11.2019 - 09.2022
Full Time Sales Associate
Timberland
09.2018 - 11.2019
High School Diploma -
High School For Health Professions & Human Services
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