Kiara Roman Chaves
Lakeland,FL
Summary
Professional with solid experience in leasing and property management. Strong ability to build relationships with potential tenants and ensure lease agreements are executed efficiently. 6 years of skilled customer service experience, sales, and conflict resolution. Known for teamwork, adaptability, and achieving high occupancy rates. Reliable team player with strong problem solving abilities
Overview
8
8
years of professional experience
Work History
Leasing Consultant
Residential Management Inc
2024.06 - Current
- Managed daily leasing operations, including prospect follow-up, tours, application processing, and lease execution.
- Built and maintained strong relationships with prospective and current residents to support high occupancy and retention rates.
- Assisted with rent collections, lease renewals, notices, and resident account inquiries.
- Coordinated move-ins and move-outs while ensuring compliance with company policies and fair housing regulations.
- Addressed resident concerns and conflicts professionally, using strong problem-solving and customer service skills.
- Supported marketing and sales efforts to drive traffic and meet leasing goals.
Sales Lead
Victoria Secret
2023.05 - Current
- Used POS system to process sales, returns, online orders, and gift card activations.
- Organized store merchandise racks and displays according to company brand guide to promote and maintain visually appealing environments.
- Up-sold and cross-sold products effectively, driving sales and increasing revenue.
- Delivered exceptional customer service by addressing concerns promptly and offering tailored solutions to meet clients needs.
Sales Agent
LA Fitness International
2023.04 - 2024.06
- Conducted membership consultations to identify client goals and preferences.
- Facilitated onboarding processes for new members, ensuring seamless integration.
- Implemented promotional strategies to boost membership sales and retention.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Coordinated appointment scheduling for multiple departments, optimizing staff availability and client satisfaction.
Customer Service Supervisor
Tjmaxx
2019.03 - 2023.03
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Monitored front areas so that questions could be promptly addressed.
- Handled customer concerns effectively to foster trust and boost satisfaction.
- Fostered enduring connections with customers to uphold loyalty and satisfaction.
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
- Implemented feedback system for customers to provide comments and suggestions to improve service.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
Cashier
Feltons Meat Market
2017.08 - 2018.08
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Kept cash wrap stocked, products faced and shelving free of misplaced items or trash.
- Welcomed customers and helped determine their needs.
- Handled cash with high accuracy and took care to check bills for fraud.
Education
High School Diploma -
Kathleen Senior Highschool
Lakeland, FL05.2019
Associate Of Business Administration - Business Administration And Management
Polk State College Collegiate High School
Lakeland, FLAssociate of Arts - Marketing
Hillsborough Community College
Tampa, FLSkills
Customer Service
CRM/ Yardi software
Verbal and Written Communication
Fair housing regulations
Teamwork and collaboration
Microsoft office
Reliable and punctual
Problem-solving skills
Affiliations
Create and publish engaging digital content to promote products and services across online platforms.
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Leasing Consultant
Residential Management Inc
2024.06 - Current
Sales Lead
Victoria Secret
2023.05 - Current
Sales Agent
LA Fitness International
2023.04 - 2024.06
Customer Service Supervisor
Tjmaxx
2019.03 - 2023.03
Cashier
Feltons Meat Market
2017.08 - 2018.08
High School Diploma -
Kathleen Senior Highschool
Associate Of Business Administration - Business Administration And Management
Polk State College Collegiate High School
Associate of Arts - Marketing
Hillsborough Community College