Kiara Sledge
Norcross,GA
Summary
Skilled professional with an extensive background in customer service. Calm and poised in the most pressure-driven situations. Pursuing an Online Chat Specialist position where excellent response and writing skills will help improve a company's success.
Overview
3
3
years of professional experience
Work History
Licensed Insurance Agent
Allstate Insurance Co
Norcross, GA
12.2020 - Current
- Exceeded corporate quotas for monthly policy sales.
- Provided coverage option information to assist clients in protecting assets.
- Upsold additional products and services after identifying customer needs and requirements.
- Scheduled fact-finding appointments and consultations to determine client needs and overall financial situations.
- Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
- Utilized advanced sales skills to overcome objections, persuade clients to purchase policies and close deals.
Customer Service Chat Representative
Home Depot
Kennesaw, GA
06.2020 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
- Recommended products to customers, thoroughly explaining details.
- Communicated with vendors regarding backorder availability, future inventory and special orders.
- Asked open-ended questions to determine which products or services would be best fit for customer's needs.
- Remedied issues quickly and within parameters of company-mandated policies and procedures.
Education
No Degree - Biology
Albany State University
Albany, GANo Degree - Biology
Georgia State University
Atlanta, GASkills
- Form Completion and Submission
- Marketing Strategy Development
- CRM Software
- Building Customer Trust and Loyalty
- Calm and Professional Under Pressure
- Issue and Complaint Resolution
- Upbeat and Positive Personality
- Multitasking and Prioritization
Timeline
Licensed Insurance Agent
Allstate Insurance Co
12.2020 - Current
Customer Service Chat Representative
Home Depot
06.2020 - Current
No Degree - Biology
Albany State University
No Degree - Biology
Georgia State University