Kiara Truscott
Marietta,Georgia
Summary
Dynamic and results-driven professional with over 7 years of exceptional customer service experience. Proven ability in cash management and effective teamwork, consistently enhancing store performance through proactive problem-solving and upselling techniques. Skilled in multi-tasking and maintaining high standards of service in fast-paced environments.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Barista Shift Supervisor
STARBUCKS COFFEE COMPANY
Kenner, LA
11.2020 - 02.2025
- Trained new team members on barista skills, cash handling procedures, conflict-resolution, POS, and company policies for consistent performance across the team.
- Responsible for inventory, cash management, sales tracking, food and beverage quality and consistency under my leadership.
- Fostered a positive work atmosphere with clear communication, teamwork, and proactive problem-solving strategies.
- Built strong connectivity with regulars through attentive service, remembering preferences, and engaging in friendly conversation when appropriate.
- Employed upselling practices by suggesting pairings and complementary products.
Seasonal Sales Associate
Spirit Halloween LLC
Wappingers Falls, NY
08.2016 - 11.2016
- Organized/rotated racks and shelves to maintain store visual appeal and updated product availability; engaged customers, and promoted specific merchandise.
- Managed cash transactions, returns, exchanges and refunds in accordance with store policy.
- Helped customers locate products and checked store system for merchandise at other sites. Answered customer queries about sizing, accessories, and merchandise care.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
Makeup Artist
Kevin McCurdy’s
Wappingers Falls, NY
09.2015 - 12.2015
- Standard costume makeup, SFX and latex application.
- Applied knowledge of infection control and safety procedures in three steps: sanitation, disinfection, and sterilization.
- Volunteer stand-in for actors, prop design, and other staff.
Education
High School Diploma - General Studies
Roy C. Ketcham
Wappingers Falls, NY06.2016
Certificate Of Technical Studies - Cosmetology Sciences
Poughkeepsie Career And Technical Institute
Poughkeepsie, NY06.2016
Skills
- Exceptional customer service
- Teamwork and collaboration
- Time and cash management
- Efficient multi-tasking
- De-escalation and safety protocols
- Experience with varying point of sale systems and applications
Accomplishments
Unanimously voted 2x Partner of the Quarter by colleagues and nominated by management.
Certification
- Certified Coffee Master through the Starbucks Coffee Academy program.
- Licensed Cosmetologist (NY) for 8 years
Languages
English
Native or Bilingual
Spanish
Professional Working
French
Limited Working
Timeline
Barista Shift Supervisor
STARBUCKS COFFEE COMPANY
11.2020 - 02.2025
Seasonal Sales Associate
Spirit Halloween LLC
08.2016 - 11.2016
Makeup Artist
Kevin McCurdy’s
09.2015 - 12.2015
High School Diploma - General Studies
Roy C. Ketcham
Certificate Of Technical Studies - Cosmetology Sciences
Poughkeepsie Career And Technical Institute