Kiara Twitty
Virginia Beach,VA
Summary
Detail-oriented administrative professional with strong capabilities in medical records management and coding. Established ability to maintain accuracy and compliance in clinical data documentation. Knowledgeable in ICD-10, CPT, and HCPCS coding systems.
Overview
9
9
years of professional experience
Work History
Patient Access/ Insurance Verification
Hollis Cobb Associates
11.2022 - Current
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
- Maintained accurate patient records, contributing to a well-organized database for seamless information access across departments.
- Ensured compliance with HIPAA regulations while managing sensitive patient information during the verification process.
- Assured timely verification of insurance benefits prior to patient procedures or appointments.
- Enhanced claim processing efficiency by verifying insurance coverage and obtaining pre-authorizations for procedures.
- Increased patient satisfaction by promptly addressing concerns regarding insurance coverage or billing issues.
Registration Specialist
Emory Healthcare ( Hollis Cobb)
11.2022 - 05.2025
- Collected demographic and insurance information from patients.
- Accurately recorded costs and explained any additional fees to patients.
- Verified insurance benefits and obtained pre-authorizations prior to medical procedures
- Performed data entry to maintain and organize records of member and program information.
- Provided information about admissions policies, financial requirements and check-in procedures.
Intake Coordinator
Good Samaritan
04.2024 - 01.2025
- Completed intake assessment forms and filed clients' charts.
- Developed effective rapport building techniques that fostered trust among clients entering the shelter system.
- Improved client intake process by streamlining paperwork and enhancing communication between departments.
- Maintained accurate record-keeping procedures, allowing for streamlined reporting and grant application processes.
- Collaborated with case managers to develop tailored service plans for each client, promoting self-sufficiency and long-term success.
- Increased accuracy of client data entry by implementing a thorough review process, leading to more effective service provision.
- Maintained strict confidentiality of patient information, adhering to HIPAA guidelines and company policies.
- Reduced errors in patient data entry with thorough verification processes and attention to detail.
Human Resources Generalist
Virtuocfo
09.2022 - 01.2023
- Addressed employee relations matter for HR issues and provided information or resolution.
- Processed unemployment claims and acted as company representative at unemployment hearings.
- Provided guidance to managers and employees on talent management, payroll, FMLA, and benefits.
- Maintained and updated employee records to reflect changes in employment, compensation and withholdings.
- Supported effective recruitment processes by reviewing resumes, checking references and conducting initial interviews.
- Managed employee onboarding functions from end-to-end including new-hire orientation, and employment authorization verification.
- Liaised with HR and payroll to coordinate and manage employee leaves of absence.
- Implemented and supervised orientation procedures for new hires.
Patient Registration Technician/ Recruiter
Children's Hospital
06.2019 - 05.2021
- Performed patient scheduling, registration processes, and insurance verification
- Managed account information, co-payments, referrals, authorizations, and billing inquiry functions.
- Managed medical records, filing systems, account balances and reconciliation of days accounts receivable.
- Greeted, directed, and assisted patients and visitors upon arrival to the service area or through telecommunication devices.
- Assisted other Registration Clerks with front desk duties, answering questions and accurately using reservation system.
- Verified insurance benefits and obtained pre-authorizations before any medical procedures were performed.
- Processed medical records requests, assuring release only to appropriate parties proper authorization.
- Collaborated with hiring managers to define role requirements and create tailored job descriptions.
- Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
- Coordinated schedules to arrange management interviews with applicants.
Legal Assistant
Glasser and Glasser
08.2018 - 03.2019
- Conducted legal research and gathered pertinent legal information.
- Coordinated logistics and document preparation for court proceedings and meetings
- Organized calendars of required court hearings, appearances and document due dates.
- Updated case management system and notes and assisted with data collection and reports.
- Served as administrative assistant by completing clerical, secretarial and administrative activities.
Intake Specialist
EviCore Healthcare
07.2017 - 03.2018
- Input patient data regarding claims and prior authorizations into system accurately.
- Verified eligibility and compliance with authorization requirements for service providers.
- Managed inbound calls and provided new clients with required paperwork to initiate service.
- Collected, verified, recorded and processed client demographics, insurance payments and referral information.
- Communicated with referral sources, physicians and associated staff to verify documentation for proper signatures.
- Triaged unscheduled and emergency authorizations, directing submissions to appropriate personnel for rapid response.
Education
A.S - Health Information Technology
Ultimate Medical Academy
Clearwater Florida03.2020
Skills
- Human resources support
- Financial records oversight
- Background investigation processes
- Data entry accuracy
- Proficient in Microsoft Office
- Payroll management and compliance
- Expertise in HRIS applications
- Talent acquisition strategies
- Applicant tracking systems: Taleo & Oracle
- VA data analysis and ECM solutions
- Customer service proficiency
- Collaboration and teamwork
Timeline
Intake Coordinator
Good Samaritan
04.2024 - 01.2025
Patient Access/ Insurance Verification
Hollis Cobb Associates
11.2022 - Current
Registration Specialist
Emory Healthcare ( Hollis Cobb)
11.2022 - 05.2025
Human Resources Generalist
Virtuocfo
09.2022 - 01.2023
Patient Registration Technician/ Recruiter
Children's Hospital
06.2019 - 05.2021
Legal Assistant
Glasser and Glasser
08.2018 - 03.2019
Intake Specialist
EviCore Healthcare
07.2017 - 03.2018
A.S - Health Information Technology
Ultimate Medical Academy