Kiara Winston
Melissa,TX
Summary
Accomplished Leasing Professional with a proven track record at Dallas Housing Authority, enhancing tenant relations and boosting lease renewals through exceptional customer service and clear communication. Skilled in application processing and fair housing regulations, adept at training and mentoring staff to achieve goals. Demonstrates a goal-oriented mindset with a focus on results, ensuring compliance and satisfaction. Well-qualified Leasing Professional with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.
Experienced with lease agreements, tenant relations, and property management. Utilizes strong communication skills and attention to detail to ensure tenant satisfaction and compliance with lease terms. Track record of maintaining positive tenant relationships and efficiently managing leasing processes.
Overview
9
9
years of professional experience
1
1
Certification
Work History
LEASING PROFESSIONAL II-Public Housing
Dallas Housing Authority
Dallas, TX
11.2022 - Current
- Coordinated move-ins and move-outs efficiently, minimizing vacancy periods between tenants.
- Keeping residents informed of any changes to rental agreements or upcoming property issues
- Kept meticulous records of correspondence between management and tenants.
- Obtaining leasing documents for current clients using property standards and regulations
- Reporting the property's financial status, occupancy and expiring leases to property owners
- Investigating and resolving property complaints and rental violations
- Increased lease renewals by building strong relationships with tenants and addressing their concerns promptly.
- Performed background checks on over hundreds applicants/clients.
- Conducted thorough investigations into suspected fraudulent activities, utilizing advanced analytical tools and techniques.
- Performed detailed background checks on individuals suspected of fraudulent activity to gather critical information needed for successful investigations.
- Conducted prompt and thorough investigations on referred files.
LEASING PROFESSIONAL II-HCV
DHA
Dallas, TX
11.2022 - 04.2025
- Managed leasing operations, ensuring compliance with company policies and regulations.
- Developed marketing strategies to attract prospective tenants and increase occupancy rates.
- Conducted property tours, showcasing amenities and features to potential residents.
- Collaborated with maintenance teams to address tenant concerns and improve service response times.
- Handled tenant communications by quickly responding to requests for maintenance and answering any questions or concerns.
- Established rapport with potential tenants during tours, highlighting community features tailored to their specific needs and preferences.
- Provided exceptional customer service when showing properties to prospects, leading to increased signed leases.
- Participated in property inspections to prepare for move-ins and move-outs.
- Kept meticulous records of correspondence between management and tenants.
- Ensured compliance with fair housing laws and company policies to promote an inclusive and welcoming community for all residents.
- Greeted clients, showed apartments, and prepared leases.
- Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners, and other services.
- Distributed and followed up on tenant renewal notices.
- Organized community events to foster a positive living environment for all residents.
- Conducted thorough investigations into suspected fraudulent activities, utilizing advanced analytical tools and techniques.
- Performed detailed background checks on individuals suspected of fraudulent activity to gather critical information needed for successful investigations.
- Conducted prompt and thorough investigations on referred files.
ADMINISTRATIVE ASSISTANT-Public Housing
Dallas Housing Authority
Dallas, TX
08.2019 - 11.2022
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Problem-solving to find effective solutions for a variety of potential issues
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Good verbal communication
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Organization and the ability to multitask efficiently
- Attention to detail to ensure applications are accurate and tenant issues or questions are adequately addressed
LEASING AGENT
Amalgamated Management Corporation
Dallas, TX
01.2017 - 08.2019
- Performed background, reference and credit checks as part of screening process of prospective tenants.
- Following up on leads for potential renters
- Distributed and followed up on tenant renewal notices.
- Trained and mentored new leasing agents, fostering teamwork and a supportive work environment.
- Participated in property inspections to prepare for move-ins and move-outs.
- Expedited the leasing process for prospective tenants by efficiently managing application paperwork and conducting background checks.
- Handled tenant communications by quickly responding to requests for maintenance and answering any questions or concerns.
- Toured property with prospective tenants and provided wealth of information in regards to its key features.
- Keeping residents informed of any changes to rental agreements or upcoming property issues
- Handling the collection of rent payments, security deposits and application fees
Education
Associate of Arts - Business Administration And Management
University of Phoenix
Tempe, AZ06-2024
High School Diploma - undefined
L. G. Pinkston
Dallas, TX05-2007
Skills
- Fair housing policies
- Goal-oriented mindset
- Application processing
- Clear Communication
- Customer service expertise
- Telephone and email etiquette
- Training and mentoring
- Customer Service
Websites
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Certification
- Certification in Rent Calculation/Public Housing Occupancy.
- Obtained my Certification in Rent Calculation/Public Housing Occupancy.
Languages
English
Full Professional
Timeline
LEASING PROFESSIONAL II-HCV
DHA
11.2022 - 04.2025
LEASING PROFESSIONAL II-Public Housing
Dallas Housing Authority
11.2022 - Current
ADMINISTRATIVE ASSISTANT-Public Housing
Dallas Housing Authority
08.2019 - 11.2022
LEASING AGENT
Amalgamated Management Corporation
01.2017 - 08.2019
High School Diploma - undefined
L. G. Pinkston
Associate of Arts - Business Administration And Management
University of Phoenix