Kiara Collins
Desoto
Summary
Enthusiastic and motivated individual passionate about customer service. Team player works well both independently and within team settings to achieve goals. Skilled communicator and problem solver committed to creating positive customer experiences. Seasoned Customer Associate with three years of experience dedicated to providing highest quality service and making customers feel welcome. Committed to exceeding sales expectations and furthering company goals. Timely and situationally aware employee dedicated to supporting productive work environments.
Overview
4
4
years of professional experience
Work History
Customer Service Associate
American Honda Finance Corporation
06.2023 - 08.2023
- Handled incoming and outgoing calls from customers, dealerships, and banks.
- Acts as contact for customer and dealer questions.
- Reviewed and completed administrative paperwork.
- Provided general customer service information.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Administrative Assistant and Recruiting
Ut Southwestern Medical Center
05.2021 - 07.2022
- Supported hiring process by scheduling interviews, conducting reference checks and completing various paperwork.
- Assisted with background checks and verification of licenses.
- Reviewed applications for experience and fit with posted positions.
- Created and wrote job postings for vacant positions on websites.
Resident Assistant
LSUS Shreveport
12.2019 - 05.2023
- Offering aid in any conflict or emergency as needed
- Work with Residents to prevent and mediate conflicts that arise
- Communicate and promote the mission and policies to Residents
- Maintain accurate records of resident discipline incidents
- Being supportive of and cooperative to all residents and all staff.
Athletic Training Intern
LSUS Shreveport
08.2019 - 05.2021
- Instructed athletes on appropriate stretches and at-home treatments for minor injuries
- Communicated with the head trainer and doctors about patient needs
- Provided emergency care, first aid and initial evaluations for any injury occurring on field, during practice or while exercising
- Prescribed treatments such as rest, ice, compression and elevation
- Evaluated and triaged athletic injuries for doctors
- Planned medical coverage for away meets and tournaments.
Customer Service Associate
Home Depot
12.2019 - 08.2020
- Helped a large volume of customers every day with a positive attitude and focus on customer satisfaction
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Informed customers about special promotions and provided detailed information for various products
- Developed and actualized customer service initiatives to decrease wait times.
Education
Bachelors of Science - Kinesiology
LSU
Shreveport, LaSkills
- OSHA Guidelines
- Athletic Program Development
- College Athletics
- Medical Coverage
- Safety Regulations
- Customer Relationship Management
- MS Office Proficiency
- Customer Service and Assistance
- Guest Satisfaction
- Customer Complaint Resolution
Additional Information
- AWARDS , RRAC Student Athlete of the Month / 2019 First Team All American Honors / 2020 Elected Captain of LSUS Women Pilots Basketball Team / 2022-23 Athlete Student Body Member
Timeline
Customer Service Associate
American Honda Finance Corporation
06.2023 - 08.2023
Administrative Assistant and Recruiting
Ut Southwestern Medical Center
05.2021 - 07.2022
Resident Assistant
LSUS Shreveport
12.2019 - 05.2023
Customer Service Associate
Home Depot
12.2019 - 08.2020
Athletic Training Intern
LSUS Shreveport
08.2019 - 05.2021
Bachelors of Science - Kinesiology
LSU
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