Kiara E Gonzalez
Homestead
Summary
Objective: To obtain a responsible position that utilizes my skills, and experiences.
Overview
17
17
years of professional experience
Work History
Customer Care Representative
CAREWELL Family Inc
Homestead
05.2022 - Current
- Greet customers and identified their needs.
- Process customer orders accurately and efficiently.
- Resolved customer inquiries in a timely manner.
- Demonstrated active listening skills when responding to customer questions and complaints.
- Assisted customers with returns, refunds, and other transactions as needed.
- Followed up with customers after purchase to ensure satisfaction.
- Provided information about products and services available to customers.
- Answered customer inquiries over the phone and via email.
- Provided accurate, valid, and complete information to customers.
- Resolved customer complaints promptly and professionally.
- Built sustainable relationships of trust through open communication with customers.
- Assisted customers in navigating through website features and functions to locate desired information or products.
- Identified opportunities to cross sell additional products when appropriate.
- Participated in team meetings to discuss strategies for improving customer satisfaction levels.
Front Desk Receptionist
Podortis Corp.
Miami
06.2019 - 03.2020
- Assisted with administrative tasks, including filing, answering phones, scheduling patients, sending authorizations, sending medical request, ordering shoes, Placing inserts in the shoes, and checking insurance eligibility.
- Input/ update patient file using Dr. chrono and Microsoft excel.
Legal Assistant
Dos Santos & Shirazi L.L.C
05.2018 - 05.2019
- Responsibilities varied from creating cases, updating clients on the status of their case, speaking to the insurance companies, faxing representation letters, scanning, scheduling client meetings with the attorney to collecting checks, preparing folders and checks to get delivered or mailed out to the correct clinic, getting checks re-issue by insurance companies and making demand letters.
Server/Bartender
CineBistro
Miami
07.2014 - 10.2018
- Greet customers as they enter and seat them appropriatly.
- Ask for order and fill food and beverage orders as required.
- Prepare alcohol and non-alcohol beverage for bar and restaurant customers.
Cashier & Stock Athlete
Nike Factory Store
Miami
03.2013 - 03.2015
- Greet customers and help them with their purchase.
- Ring up their merchandise, balance the register and organizing the sales floor.
Cashier Wrap Specialist
Aeropostale
Miami
11.2010 - 03.2013
- Greeting customers and helping them with their selections.
- Ringing up their merchandise and helping to restock the sales floor.
Photographer / Cashier
Santas's Enchanted Forest
Miami
11.2009 - 01.2010
- Front Gate Photo's Greeting customers as they came into the park and taking their picture.
Education
High School Diploma -
Southwest Miami Senior H.S
2010
Skills
- Faxing
- Organizing
- Sales
- Scanning
- Scheduling
- Microsoft Office
- Microsoft Excel
- Office supplies ordering
- Cash/ Credit transactions
- Email and telephone decorum
- Appointment confirmation
Timeline
Customer Care Representative
CAREWELL Family Inc
05.2022 - Current
Front Desk Receptionist
Podortis Corp.
06.2019 - 03.2020
Legal Assistant
Dos Santos & Shirazi L.L.C
05.2018 - 05.2019
Server/Bartender
CineBistro
07.2014 - 10.2018
Cashier & Stock Athlete
Nike Factory Store
03.2013 - 03.2015
Cashier Wrap Specialist
Aeropostale
11.2010 - 03.2013
Photographer / Cashier
Santas's Enchanted Forest
11.2009 - 01.2010
High School Diploma -
Southwest Miami Senior H.S