Kiarah Reyes
The Bronx
Summary
Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. To obtain a position in the health care field where I can apply my skill and gain valuable work experience. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments.
Overview
5
5
years of professional experience
Work History
Manager
Pret A Manger
Manhattan
07.2023 - Current
- Supervised daily operations to ensure exceptional customer service quality.
- Managed staff schedules to optimize workforce efficiency and coverage.
- Trained new employees on company policies and operational procedures.
- Maintain high standards of food quality, safety and cleanliness in compliance with health regulations.
- Managed email correspondence, preformed general computer- based task
- Managed phone communications, and ensured timely resolution of customer issues. Handled customer concerns and escalations professionally, improving overall guest satisfaction.
Host
Isla cafe restaurant
The Bronx
06.2021 - 05.2024
- Greeted and seated guests promptly, ensuring a welcoming environment.
- Managed reservations and waitlists efficiently to optimize seating flow.
- Communicated daily specials and menu items to enhance guest experience.
Education
Theatre Arts Production Company School
Bronx , NySkills
- Workforce management
- Customer service
- Staff training
- Food safety standards
- 5 Years cash handling
- 5 Years POS systems
- Microsoft word experience
- Hostess
- Organizational skills
Timeline
Manager
Pret A Manger
07.2023 - Current
Host
Isla cafe restaurant
06.2021 - 05.2024
Theatre Arts Production Company School