KiaShonda Alexander
Gonzales,LA
Summary
Highly skilled Lead Pharmacy Technician with relevant experience in managing pharmacy operations, staff supervision, and prescription processing. Strengths include strong leadership skills, comprehensive knowledge of pharmaceutical terminology and practices, with proven ability to maintain high standards of accuracy and efficiency. Demonstrate a history of making positive impacts at work through the implementation of improved compliance procedures and streamlined workflows for better patient service.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Senior Pharmacy Technician
Walgreens Boots Alliance
Prairieville, LA
06.2014 - Current
- Trained new technicians on proper procedures for compounding and dispensing drugs.
- Assisted patients with questions regarding their medications or health concerns.
- Maintained and updated patient profiles, including allergies, medications and lab results.
- Participated in continuing education programs in order to stay abreast of current industry standards.
- Ordered medications from wholesalers as needed to maintain adequate stock levels.
- Audited medication storage areas regularly for expired products or other out-of-date items.
- Processed third-party insurance claims for reimbursement of medications.
- Managed customer service inquiries from patients regarding their medications or billing issues.
- Ensured compliance with state and federal regulations related to pharmacy operations.
- Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions.
- Consulted with customers via telephone or in-person to assist with navigating pharmacy systems and completing requests.
- Worked with insurance companies to process claims, resolve problems and obtain payments.
- Established and updated patient profiles, medications and insurance details.
- Coordinated workflow to ensure timely and accurate medication dispensing.
- Addressed and resolved patient complaints and concerns.
Education
High School Diploma -
Lutcher High School
Lutcher, LA05-1996
Skills
- Workflow Optimization
- Pharmaceutical Calculations
- Drug Inventory Control
- Professional Networking
- Insurance Verification
- Insurance Billing
- New Hire Onboarding
- Pharmacy operations
Certification
- PTCB Certification-2015
- Louisiana State License-2015
- Minnesota State License-2021
Timeline
Senior Pharmacy Technician
Walgreens Boots Alliance
06.2014 - Current
High School Diploma -
Lutcher High School
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