Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Kiauna Easley

Suffolk,VA

Summary

Dynamic Pharmacy Technician with proven expertise at Rite-Aid Pharmacy, excelling in medication dispensing and insurance billing. Recognized for enhancing workflow efficiency and fostering patient relationships through exceptional problem-solving and confidentiality adherence. Committed to accuracy, I streamlined prescription processing, significantly reducing wait times and improving overall patient satisfaction.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Pharmacy Technician

The Prescription Shoppe
01.2024 - Current
  • Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
  • Contributed to team meetings, offering insights for optimizing workflow and patient service.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
  • Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
  • Reduced medication errors by diligently cross-checking medications against patients'' profiles before dispensing.
  • Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
  • Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
  • Contributed to the reduction of prescription wait times by promptly addressing refill requests and insurance authorizations.
  • Proactively identified potential issues or discrepancies in medication orders, collaborating closely with pharmacists to resolve them quickly

Pharmacy Technician

Rite-Aid Pharmacy
08.2022 - 01.2024
  • Provided accurate information to address concerns of customers and healthcare professionals.
  • Labeled and stocked medication to maintain precise inventory records.
  • Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
  • Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
  • Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
  • Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
  • Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
  • Assisted in training new team members on standard operating procedures to ensure consistent quality of service across the entire team.
  • Supported inventory management initiatives through accurate record-keeping of received shipments and expired medications for disposal purposes.
  • Collected co-payments or full payments from customers.
  • Streamlined prescription processing with accurate data entry and verification of patient information.
  • Collaborated with healthcare professionals to clarify prescription details, ensuring accuracy.
  • Managed opening and closing duties for pharmacy.

Education

Doctor Of Pharmacy - Pharmacy

Hampton University
Hampton, VA
12.2019

Skills

  • Problem-solving skills
  • Team collaboration
  • Confidentiality and HIPAA
  • Workflow optimization
  • Answering customer questions
  • Insurance billing
  • Medication dispensing
  • Supply restocking
  • Pharmaceutical calculations
  • Interpreting and processing medication orders

Certification

  • CPhT - Certified Pharmacy Technician

Work Type

Full Time

Timeline

Pharmacy Technician

The Prescription Shoppe
01.2024 - Current

Pharmacy Technician

Rite-Aid Pharmacy
08.2022 - 01.2024

Doctor Of Pharmacy - Pharmacy

Hampton University

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