KIDIST WORKENEH
Silver Spring,MD
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm. Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth. Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Pharmacy Technician and Customer Service position. Ready to help team achieve company goals.
Overview
6
6
years of professional experience
Work History
Pharmacy Technician
Bethzatha Pharmacy
05.2022 - 09.2023
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Collaborated closely with pharmacy team members to consistently deliver high-quality care to patients.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Enhanced pharmacy efficiency by maintaining a clean and organized work environment, streamlining daily tasks.
- Supported pharmacy operations by accurately entering prescription data into computer system, minimizing errors and expediting service times.
- Contributed to increased customer loyalty through exceptional communication skills and genuine empathy for patients'' needs.
- Provided exemplary customer service while addressing patient questions or concerns regarding medications or therapy plans, fostering trust in the pharmacy''s services.
- Resolved non-routine issues like third-party billing, computer system, and customer service issues.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Welcomed customers to pharmacy and answered questions relating to prescriptions and over-the-counter products.
Customer Service Representative
Spotlight Educational Support Center
03.2018 - 05.2022
- Helping customers find books
- Listen carefully to what the customer is looking for and ask follow-up questions if needed
- Familiar with the book, provide a brief key details
- If not in stock, offer to check for availability or suggest similar titles
- Listen to the customer’s concerns without interrupting
- Ensure the customer receives a receipt
- Keep the store organized and welcoming
- Restock shelves as needed and ensure that displays are attractive and easy to navigate
- Friendly and approachable manner to make the customers happy in their shopping experience
- Handle transactions accurately, including processing sales, returns and exchanges.
- Assisted pro shop staff with retail sales, ensuring accurate transactions and inventory control.
- Built a high-performance team of retail associates through effective recruitment, training, and mentorship strategies.
Education
BA Degree in Development and Environmental Management Studies -
University of Gondar
Skills
- Ordering and stocking
- Proper labeling procedures
- Stocking shelves
- Communications
- Organization
- Problem resolution
- Team management
- Customer service
- Supervision
- Customer Complaint Resolution
- Customer Needs Assessment
Languages
English
Professional Working
Timeline
Pharmacy Technician
Bethzatha Pharmacy
05.2022 - 09.2023
Customer Service Representative
Spotlight Educational Support Center
03.2018 - 05.2022
BA Degree in Development and Environmental Management Studies -
University of Gondar
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