Hi, I’m
Kieaux Kimmon
Customer Success Manager
Cambridge,MA
Summary
Resourceful Customer Success Manager with excellent client oversight, issue resolution and relationship-building expertise.
Overview
7
years of professional experience
Work History
CarGurus
Customer Success Manager
2021.09 - Current (5 education.years_Label & 1 education.month_Label)
Job overview
- Assisted customers with onboarding and product setup to foster successful adoption and usage.
- Created customer support strategies to increase customer retention.
- Monitored customer progress and addressed customer inquiries with timely and accurate updates.
- Conducted periodic user training sessions to support customer understanding and product feature utilization.
- Generated reports and communicated results to stakeholders to provide insights into customer success.
- Analyzed customer data to identify trends and develop strategies to improve customer success metrics.
- Established strong relationships with key customers, resulting in increased customer loyalty.
- Collaborated with sales and product teams to address customer success objectives.
Inside Sales Representative
2019.11 - 2020.04 (5 education.months_Label)
Job overview
- I contributed an average of $6,000 in revenue in each quarter and closed an average of approximately 30 small business opportunities per month
- Conducted high volume prospecting (60-100 activities per day) to qualify leads through calls, emails, and social media
- Personalized value-based outreach by learning about the prospect prior to reaching out
- Scheduled marketing assessments and discovery meetings with small and mid-sized merchants
- Uncovered business pains, articulated ROI and delivered customized product demonstrations to help prospects
- Understand the importance of embracing Privy’s software and closing the deal
- Created value and urgency through a deep understanding of prospects needs
- Followed up and reconnect with lost opportunities to renew interest
- Collaborated with Inside Sales team during weekly sync to improve skills, product knowledge, and selling tactics.
Awaken 180 Weight Loss
Sales Consultant
2016.05 - 2019.11 (3 education.years_Label & 6 education.months_Label)
Job overview
- Provided outstanding customer service to prospective clients with one-on-one consultation to effectively identify their goals, ranking me as the 2nd top selling consultant throughout the entire company
- I lead an average monthly profit of $12,000 and a conversion rate of 80%, earning a conversion rate of 118% in the month of January 2019
- (company target goal was 70% conversion)
- Managed over 100 client account processing account payments, updating demographic information and updating statistical data
- Participated in creating marketing and promotional materials such as creating flyers and organizing company-related events.
Education
Bunker Hill Community College
A.S from Business Management
Skills
- Advertising Campaigns
- Salesforce Software
- Sales Quota Management
- Revenue Growth
- Overcoming Objections
- Performance Evaluations
- Strategic Account Planning
- Renewal Opportunities
- Product Training
Timeline
Customer Success Manager
CarGurus
2021.09 - Current (5 education.years_Label & 1 education.month_Label)
Inside Sales Representative
2019.11 - 2020.04 (5 education.months_Label)
Sales Consultant
Awaken 180 Weight Loss
2016.05 - 2019.11 (3 education.years_Label & 6 education.months_Label)
Bunker Hill Community College
A.S from Business Management