Kiela Phillips
Jeffersonville,IN
Summary
Assistant General Manager at White Castle with a proven track record in staff management and customer service. Successfully motivated teams to enhance performance and achieve business goals, while ensuring food safety and sanitation standards. Recognized for resolving customer concerns swiftly, leading to increased satisfaction and loyalty. Developed leadership and management skills within fast-paced business environment. Expertise in team collaboration, strategic planning, and process improvement.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Assistant General Manager
White Castle
06.2022 - 05.2025
- Handled cash accurately and prepared deposits.
- Motivated, trained, and disciplined employees to maximize performance.
- Collaborated with the General Manager on running day to day store operations
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Mentored and motivated team members to achieve challenging business goals.
Education
Jeffersonville High School
Jeffersonville, IN2023
Skills
- Staff management
- Operations management
- Staff development
- Training and development background
- Food safety and sanitation
- Strategic planning skill
- Customer service
- Teamwork and collaboration
Certification
Serv Safe
Timeline
Assistant General Manager
White Castle
06.2022 - 05.2025
Jeffersonville High School