Summary

Overview

Work History

Education

Skills

Timeline

Kieneisha Edwards

North Hollywood,CA

Summary

Reliable, top-notch sales associate with outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. In-depth understanding of sales strategy and merchandising techniques. Motivated with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences. Dependable successful providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management. Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.

Overview

years of professional experience

Work History

Lead Store Associate

Everytable

05.2023 - 01.2024

Increased customer satisfaction by providing exceptional service and addressing inquiries in a timely manner.
Streamlined store operations for increased efficiency and organization through effective inventory management.
Enhanced employee productivity with regular training sessions and performance evaluations.
Promoted positive work environment, leading to improved teamwork and overall morale among staff members.
Managed financial transactions accurately, ensuring proper cash handling and daily reconciliations.
Developed strong relationships with customers, resulting in repeat business and loyalty to the store.
Handled customer complaints professionally, resolving issues promptly to maintain satisfaction levels.
Maintained a clean, safe, and visually appealing store environment for both customers and employees.
Coordinated promotional events and in-store displays to attract customers and boost sales revenue.
Answered questions about store policies and addressed customer concerns.
Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
Provided exceptional services and pleasant shopping experiences to retail customers.

Cashier

Walmart

02.2023 - 05.2023

Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.

Seasonal Associate

Netflix

08.2022 - 02.2023

Enhanced team productivity by streamlining communication and implementing efficient project management tools.
Developed strong client relationships through timely and thorough follow-up on inquiries and concerns.
Optimized departmental processes with the implementation of innovative strategies, resulting in improved efficiency and reduced costs.
Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
Collaborated cross-functionally to develop new products, leading to an expanded product portfolio for the company.
Implemented data-driven decision-making strategies, improving overall business performance.
Conducted comprehensive market research to identify emerging trends and opportunities for growth within the industry.
Developed comprehensive marketing campaigns that effectively reached target audiences, driving brand awareness and increasing revenues.

Store Associate

Macys Department Store

01.2022 - 07.2022

Increased customer satisfaction by providing efficient and friendly service while handling transactions.
Streamlined store operations by organizing merchandise displays and restocking shelves promptly.
Maintained a clean and safe shopping environment for customers through regular cleaning and monitoring of store conditions.
Assisted with inventory management, ensuring accurate counts and proper storage of products.
Conducted product demonstrations to highlight features and redirect objections to positive aspects.
Wrapped, boxed and weighed bakery department products.
Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.

Server

Olive Garden

06.2020 - 07.2021

Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Maximized table turnover rate by efficiently managing reservations and seating arrangements.
Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
Maintained a clean and orderly dining area for an enjoyable guest experience.
Handled cash transactions accurately, contributing to balanced daily financial reports.