Kiera Brown
Atlanta,GA
Summary
Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.
Overview
10
10
years of professional experience
Work History
Accounts Management Specialist
Internal Revenue Service, IRS
07.2023 - Current
- Applying tax code to help taxpayers understand and meet their tax responsibilities
- Responding to a variety of inquiries, including tax return questions, payment inquiries, and resolving disputes
- Explaining or helping prepare forms and documents needed to meet reporting requirements or support claims
- Advising taxpayers of the enforcement actions that may be taken if they fail to meet commitments
Master Control Operator
Encompass Digital Media
04.2019 - 06.2023
- Responsible for maintaining video and audio functions of Master Control and insuring the integrity of the network (Graham Media: CBS, NBC, and CW+) origination of up to twenty-four digital channels 24x7
- Maintains discrepancy reports and troubleshoot technical issues in Master Control, as well as the ability and composure to perform in an emergency on-air outage (Disaster Recovery)
- Generate and fill out reports in order to track progress and provide specific details to Supervisors in order to troubleshoot any technical issues
IT Customer Service Representative
Aware Software
08.2014 - 03.2018
- Provided Wi-Fi support to customers in a call center
- Diagnosed and resolved technical hardware and software issues involving internet, connectivity, and emails
- Assisted customers with a wide variety of questions via information accessed through the computer
- Transferred escalated calls to the Network Operation Center
Education
BBA - Business Administration
Clayton State University
Morrow, GA05-2027
Certificate - Information Technology
Year Up Greater Atlanta
Atlanta, GA01.2019
Skills
- Excellent Customer Service
- Strong presentation
- Proficient in Microsoft Office Suite (Excel, Word and PowerPoint)
- Trained to give and receive feedback
- Excellent attention to detail
- Ability to multitask
- Effective time management skills
Community Service
- Over 100 hours of volunteer work for the Georgia Girl Scouts of Greater Atlanta
- Donated over 1,000 books to the Books for Africa Foundation
- Designed and donated 100 hoodies and jackets to Mt. Zion Primary School
- Women in Technology (WIT)
Awards
Build Trust Be Honest award, Year Up Greater Atlanta, 05/01/18
Timeline
Accounts Management Specialist
Internal Revenue Service, IRS
07.2023 - Current
Master Control Operator
Encompass Digital Media
04.2019 - 06.2023
IT Customer Service Representative
Aware Software
08.2014 - 03.2018
Certificate - Information Technology
Year Up Greater Atlanta
BBA - Business Administration
Clayton State University
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