Kiera Devaughn
Jacksonville,Florida
Summary
Focused customer service professional skilled in lead generation, customer relationship development and sales. Accomplished in providing unsurpassed support to demanding customers. Offering 5 years of experience in related roles, as well as passion for always improving numbers, enhancing knowledge and exceeding expectations.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
Bernard Bpo
Jacksonville, United States
07.2017 - Current
- Answered constant flow of customer calls with up to 10 calls in queue per minute.
- Educated customers on promotions to enhance sales.
- Maintained routine communication with clients to assess overall satisfaction, resolve complaints and promote new offerings.
- Submitted and tracked orders.
- Exceeded established sales goals and increased client retention by 30%.
Customer Service Specialist
Communcation
Jacksonville, FL
09.2016 - 02.2017
- Evaluated account and service histories to identify trends, using data to mitigate future issues.
- Maintained customer happiness with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Receptionist
Trace Staffing Solutions
Jacksonville, FL
02.2015 - 08.2016
- Monitored and screened visitors to verify accessibility to inter-office personnel.
- Directed incoming calls to internal personnel and departments, routing to best-qualified entity to respond to callers' needs.
- Routed incoming mail and messages to relevant personnel without delay.
- Answered questions and addressed, resolved or escalated issues to management personnel to satisfy customers.
Education
High School Diploma -
Mandrin High School
Jacksonville Fl 06.2011
Skills
- Order fulfillment
- Credit card processing
- Sale expertise
- Creative problem solving
- Good listening skills
Timeline
Customer Service Representative
Bernard Bpo
07.2017 - Current
Customer Service Specialist
Communcation
09.2016 - 02.2017
Receptionist
Trace Staffing Solutions
02.2015 - 08.2016
High School Diploma -
Mandrin High School
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