Kiera Landrum
Nashville,TN
Summary
Dynamic and detail-oriented Patient Care Coordinator with a proven track record at Pathmark, enhancing patient satisfaction through exceptional customer service and efficient appointment scheduling. Skilled in data entry and adept at managing sensitive information, I consistently streamline operations, contributing to improved clinic workflows and patient care outcomes.
Overview
7
7
years of professional experience
Work History
Front Desk Receptionist
Healthcare Services Group
Nashville
10.2025 - 03.2026
- Greeted and assisted patients upon arrival, ensuring a welcoming atmosphere.
- Scheduled appointments using healthcare management software, optimizing daily operations.
- Managed incoming calls, directing inquiries to appropriate departments efficiently.
- Processed patient information and maintained accurate records for compliance and reporting.
- Coordinated communication between healthcare providers and patients, enhancing service delivery.
- Trained new staff on front desk procedures and customer service standards effectively.
- Resolved patient concerns promptly, contributing to improved satisfaction ratings.
- Implemented organizational systems that streamlined front desk workflows and reduced wait times.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected room deposits, fees, and payments.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
Patient Care Coordinator
Pathmark
Nashville, TN
10.2024 - 08.2025
- Coordinated patient schedules to optimize clinic workflows and enhance appointment accessibility.
- Assisted healthcare providers with patient intake processes, ensuring accurate documentation and data entry.
- Managed communication between patients and medical staff, addressing inquiries and concerns promptly.
- Implemented electronic health record systems to streamline patient information management and retrieval.
- Developed educational materials for patients, promoting understanding of treatment plans and procedures.
- Trained new staff on patient care protocols and office procedures to maintain operational efficiency.
- Collaborated with multidisciplinary teams to improve patient care strategies and service delivery outcomes.
- Conducted follow-up calls with patients post-treatment, reinforcing care continuity and satisfaction initiatives.
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
- Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
- Trained new staff members on office procedures and protocols, ensuring consistency in patient care delivery.
Receptionist
CHS
Nashville, TN
04.2021 - 05.2024
- Managed front desk operations, greeting visitors and directing inquiries to appropriate departments.
- Scheduled and coordinated appointments, ensuring efficient use of resources and time management.
- Maintained accurate records of incoming calls and messages for effective communication flow.
- Assisted in managing office supplies inventory, contributing to cost-effective operational practices.
- Handled customer inquiries with professionalism, fostering a positive company image and client relations.
- Confirmed appointments, communicated with clients, and updated client records.
- Responded to inquiries from callers seeking information.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Corresponded with clients through email, telephone, or postal mail.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
- Enhanced front desk operations by efficiently managing incoming calls, ensuring prompt customer service.
- Facilitated smooth communication channels by promptly forwarding messages to appropriate departments.
- Optimized resource allocation by managing inventory of office supplies and reordering as necessary.
- Contributed to team effectiveness by providing ad-hoc support to various departments during peak periods.
- Assisted in event planning and execution, ensuring seamless operation of company functions.
- Facilitated positive customer experiences by resolving complaints and inquiries promptly and professionally.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Answered central telephone system and directed calls accordingly.
- Maintained confidentiality of information regarding clients and company.
- Improved data privacy compliance with meticulous management of sensitive information.
Patient Care Representative
Tennessee State University
Nashville, TN
01.2023 - 03.2023
- Assisted patients with inquiries and appointment scheduling, enhancing overall patient experience.
- Managed patient records using electronic health record systems to ensure accuracy and confidentiality.
- Provided information about services and programs available at the university health center to students and staff.
- Supported healthcare providers by coordinating communication between patients and medical staff, ensuring timely responses.
- Processed insurance claims efficiently, contributing to streamlined administrative workflows within the department.
- Collaborated with interdisciplinary teams to address patient needs and improve service delivery within the health center.
- Trained new staff on office procedures and patient management systems, fostering a collaborative work environment.
- Maintained confidentiality of patient data and condition to safeguard health information.
- Implemented process improvements that enhanced operational efficiency in patient intake procedures, reducing wait times significantly.
- Efficiently managed high volumes of phone calls, messages, and inquiries from patients or other healthcare providers, ensuring prompt responses and resolutions.
- Streamlined appointment scheduling for better time management, resulting in decreased wait times and increased patient satisfaction.
- Responded to patient queries and concerns concerning insurance coverages and deductibles.
- Coordinated patient referrals to specialists or external facilities when necessary for further treatment or evaluation.
- Greeted and directed patients to examination rooms and verified insurance coverage and collected co-payments.
- Demonstrated exceptional organizational skills by managing multiple tasks simultaneously while prioritizing urgent matters effectively in a fast-paced setting.
- Provided compassionate support to patients during difficult situations, offering emotional reassurance while maintaining a professional demeanor.
- Enhanced communication between patients, families, and healthcare providers through clear explanations of treatment plans and procedures.
- Maintained accurate patient records to support effective diagnoses and proper treatments for each individual case.
- Assisted medical professionals with various tasks to ensure smooth operation of the clinic and provide optimal patient care.
- Built strong relationships with patients and their families, fostering trust and confidence in the care provided by the facility.
- Scheduled approximately Number patients per week and made reminder calls.
- Handled prescription refill requests.
- Facilitated smooth transitions between departments by coordinating appointments and sharing relevant documentation with other healthcare professionals as needed.
- Continuously updated professional knowledge through participation in industry seminars, workshops, conferences, or training sessions to stay informed about advancements in healthcare practices or policies relevant to the role as a Patient Care Representative.
- Exceeded service quality standards set forth by regulatory bodies by consistently performing tasks with the utmost professionalism and attention to detail.
Patient Access Representative
Heartland Hospice
Nashville, TN
01.2019 - 12.2022
- Processed patient admissions and ensured accurate data entry into electronic health record systems.
- Assisted patients with insurance verification and eligibility inquiries, providing timely support.
- Coordinated scheduling of appointments, enhancing operational efficiency for care teams.
- Communicated effectively with healthcare providers to facilitate seamless patient access services.
- Educated patients on hospice services and resources, improving overall patient experience.
- Maintained confidentiality of sensitive patient information in compliance with HIPAA regulations.
Education
Associate Degree in Nursing - Nursing Administration
Nashville State Community College
Nashville, TNHigh School Diploma -
Hunters Lane High School
Nashville, TN05.2013
Skills
- Customer service
- Attention to detail
- Time management
- Listening skills
- Cash handling
- Telephone etiquette
- Data entry
- Problem-solving skills
- Team collaboration
- Scheduling
- Appointment scheduling
- Verbal and written communication
- Administrative skills
- Scheduling appointments
- Office organization
- Oral and writing communication
- File organization
- Hospitality services
- Front office management
- Filing
- Sensitive information handling
- Work prioritization
- Administrative support
- Initiative-taking
- Complex Problem-solving
- Guest relations
- Skilled in software
- Meeting scheduling
- Multi-line telephone systems
- Technical support
Timeline
Front Desk Receptionist
Healthcare Services Group
10.2025 - 03.2026
Patient Care Coordinator
Pathmark
10.2024 - 08.2025
Patient Care Representative
Tennessee State University
01.2023 - 03.2023
Receptionist
CHS
04.2021 - 05.2024
Patient Access Representative
Heartland Hospice
01.2019 - 12.2022
Associate Degree in Nursing - Nursing Administration
Nashville State Community College
High School Diploma -
Hunters Lane High School