Kiera Lee
Louisville,MS
Summary
Detail-oriented and customer-focused professional with a strong background in cashiering and customer service. Proven ability to deliver exceptional service, maintain cleanliness, and organize inventory. Adept at handling various responsibilities with efficiency and dedication.
Overview
4
4
years of professional experience
Work History
Customer Service Cashier
Murphys
12.2022 - 02.2024
- Managed cash transactions and provided customer assistance.
- Upheld a clean and organized store environment.
- Monitored and restocked inventory to meet customer needs.
- Ensured a smooth and efficient operation of the cashiering process.
- Processed returns and exchanges with care, adhering to store policies while prioritizing customer satisfaction.
Call Center Representative
TSL Global
01.2020 - 10.2022
- Collaborated with shipping team to track shipments, verify orders and handle product returns.
- Investigated and resolved accounting, service and delivery concerns.
- Effectively communicated complex information in a digestible format for callers of varying levels of technical understanding.
Call Center Representative
Sitel Group
03.2021 - 08.2022
- Collaborated with shipping team to track shipments, verify orders and handle product returns.
- Investigated and resolved accounting, service and delivery concerns.
Education
High School Diploma -
Louisville High School
Louisville, MSSkills
- Customer Service Excellence
- Inventory Management
- Organization
- Time Management
- Problem-Solving
- Attention to Detail
- Multi-tasking
- Communication Skills
- Appointment Scheduling
- Product Sales
- Tracking and Documentation
- Technical issues analysis
Timeline
Customer Service Cashier
Murphys
12.2022 - 02.2024
Call Center Representative
Sitel Group
03.2021 - 08.2022
Call Center Representative
TSL Global
01.2020 - 10.2022
High School Diploma -
Louisville High School
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