Summary
Overview
Work History
Education
Skills
Timeline
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Kiera Tilly

Hookset,NH

Summary

Dynamic sales professional with proven expertise in customer relationship building and interpersonal communication skills. Excelled at Old Navy by enhancing visual merchandising and fostering repeat business, leading to increased customer satisfaction. Skilled in upselling and expanding customer bases, demonstrating a blend of hard sales techniques and soft relational abilities.

Overview

2
2
years of professional experience

Work History

Sales Associate

Old Navy
08.2022 - 12.2022
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.

Sales Representative

KIOSK
04.2023 - 11.2023
  • Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
  • Generated additional sales opportunities with upselling and cross-selling techniques.
  • Expanded customer base through cold calling, networking, and relationship building.
  • Increased sales revenue by identifying and targeting high-potential accounts.

Cafe Server

Pressed Cafe
03.2022 - 06.2022
  • Promoted a welcoming atmosphere through friendly interactions with both regular patrons and first-time visitors alike.
  • Effectively multitasked between serving guests at tables as well as assisting those placing take-out orders.
  • Maintained cafe cleanliness by wiping down tables and counters, restocking condiment bar, emptying trash receptacles and mopping and sweeping floors.
  • Enhanced customer satisfaction by providing efficient and friendly service.

Crew

Dunkin’ Donuts
09.2021 - 02.2022
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.

Education

Business Management

Southern New Hampshire University
Hooksett, NH
05.2028

Windham High School
Windham, NH
05.2024

Skills

  • Customer Service
  • Customer Relations
  • Customer Relationship Building
  • Interpersonal communication skills

Timeline

Sales Representative

KIOSK
04.2023 - 11.2023

Sales Associate

Old Navy
08.2022 - 12.2022

Cafe Server

Pressed Cafe
03.2022 - 06.2022

Crew

Dunkin’ Donuts
09.2021 - 02.2022

Business Management

Southern New Hampshire University

Windham High School

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Kiera Tilly