Kieran Hicks
Dover,DE
Summary
Customer-focused and creative professional with experience in hospitality, recreation, and fast-paced service environments. Skilled in delivering exceptional client experiences, maintaining organized and welcoming spaces, and building positive relationships with diverse customers. Strong background in teamwork, communication, inventory management, scheduling support, and promoting services through creative marketing and social media engagement. Recognized for professionalism, adaptability, and attention to detail while thriving in high-energy environments. Passionate about helping clients feel confident and providing a polished, friendly salon experience.
Overview
6
6
years of professional experience
Work History
Recreation Aide
Dover Air Force Base Arts & Crafts Center
Dover, DE
10.2024 - Current
- Organized and facilitated arts and crafts workshops for diverse groups, enhancing community engagement.
- Assisted in inventory management, ensuring availability of supplies for projects and activities.
- Coordinated event logistics, resulting in smooth execution of recreational programs at the center.
- Developed promotional materials to increase participation in arts and crafts activities.
- Developed workflow improvements that reduced production time while maintaining high standards of quality control.
Front of the House Team Member
Chick-fil-A
Dover, DE
05.2024 - 11.2024
- Ensured high standards of food safety and cleanliness in all areas of the restaurant.
- Collaborated with team members to deliver exceptional customer service during peak hours.
- Trained new staff on operational procedures and customer interaction techniques.
- Streamlined order processing to enhance efficiency and reduce wait times for customers.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
Coffee Barista
United States Air Force 90th FSS
Cheyenne, WY
03.2020 - 03.2024
- Brewed and served coffee, tea and other non-alcoholic drinks according to company standards.
- Maintained cleanliness and sanitation of customer-facing work area and dining room space to meet governmental and organizational safety and health guidelines.
- Handled OLTP systems, payment processing, cash change and issuing of receipt.
- Kept product inventory stocked during times of customer congestion and high demand.
- Artistic capabilities for altering monthly specials board.
- Boosted audience engagement through innovative use of social media platforms.
Barista
Paramount Cafe
Cheyenne, WY
02.2023 - 08.2023
- Developed and maintained high standards of customer service in fast-paced environment.
- Operated espresso machines and brewing equipment to prepare quality beverages.
- Trained new baristas on beverage preparation and customer engagement techniques.
- Managed inventory levels, ensuring timely restocking of supplies and ingredients.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Enhanced social media presence with engaging content on coffee culture, attracting new customers to cafe.
Education
Certificate of Completion - Cosmetology
Paul Mitchell The School
Newark, DE03.2026
High School Diploma -
Central High School
Cheyenne, WY05.2022
Skills
- Social media digital marketing
- Adaptive and creative
- Problem-solving
- Active listener
- Product upselling
- Conflict mediation
- Team collaboration
- Clear communication
- Cleaning and sanitizing
- Flexible schedule
- Relationship building
Timeline
Recreation Aide
Dover Air Force Base Arts & Crafts Center
10.2024 - Current
Front of the House Team Member
Chick-fil-A
05.2024 - 11.2024
Barista
Paramount Cafe
02.2023 - 08.2023
Coffee Barista
United States Air Force 90th FSS
03.2020 - 03.2024
Certificate of Completion - Cosmetology
Paul Mitchell The School
High School Diploma -
Central High School