Kieran Sherman
Dunmore
Summary
Dynamic professional with experience as a Night Auditor at Best Western, excelling in transaction auditing and balance reporting. Proven ability to enhance customer satisfaction through effective coaching and proactive issue resolution as an Assistant Store Manager at Kinney Drugs. Strong analytical skills combined with a commitment to operational excellence.
Overview
6
6
years of professional experience
Work History
Night Auditor
Best Western
09.2023 - 12.2025
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
- Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
- Investigated auditing discrepancies by reconciling cash drop and credit card transactions.
Assistant Store Manager
Kinney Drugs
01.2020 - 09.2023
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Rotated merchandise and displays to feature new products and promotions.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
Education
Associate of Science - Game Design
Full Sail University
Winter Park, FL05-2021
High School Diploma -
Messalonskee High School
Oakland06-2015
Skills
- Balance reporting
- Registration processing
- Transaction auditing
- Clerical duties
Timeline
Night Auditor
Best Western
09.2023 - 12.2025
Assistant Store Manager
Kinney Drugs
01.2020 - 09.2023
Associate of Science - Game Design
Full Sail University
High School Diploma -
Messalonskee High School