Kierra Conns
Benton,AR
Overview
14
14
years of professional experience
Work History
Customer Service Supervisor
Arkansas Children's Hospital
Little Rock, AR
06.2017 - 08.2024
- Coached employees through day-to-day work and complex problems.
- Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
- Coached team members to deliver hospitable, professional service while adhering to set service models.
- Trained new employees on store policies, procedures, and sales techniques to enhance their performance.
- Increased customer satisfaction by providing exceptional service and addressing customer concerns promptly.
- Monitored cashiers' work and balanced registers to maintain strong financial controls.
Customer Service/ Cashier
WINGSTOP
North Little Rock, AR
08.2010 - 07.2020
- Hands-on experience in accepting payments from customers and give change and receipts,
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
Customer Service Rep
The Heritage Company
Sherwood, AR
01.2016 - 12.2016
- Make outbound calls for charities, Exceptional communication and negotiation skills, Demonstrated exceptional sales ability and strong interpersonal skills with a persuasive, positive, and confident approach, Appointment setter for clothes/furniture pick up
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
Customer Service Representative
Edible Arrangements
Little Rock, AR
08.2014 - 11.2015
- Answered customer question and established solutions to contract errors, Answer phone/ take customer orders
Customer Service/ Money Center Cashier
Walmart
Little Rock, AR
09.2012 - 11.2015
- Responsible for returning merchandise to their positions on the shelf, accepting exchange and returns of merchandise, making refund of money to customers, and ensuring that balance of cash is maintained, Resolved all customer problems and complaints quickly and effectively, Send and receive money from different states and countries, Debit and credit card reloads/payments, Check cashing, Money Gram teller, Bill Payment (Financial billing, Auto, Insurance, Utility, etc.), Return and Exchanges
Education
Pulaski Technical College
01.2015
Skills
- Microsoft (5 years)
- Coffee Experience
- Barista Experience
- Negotiation
- Communication Skills
Additionalinformation - Areasofexpertise
- 9 years customer service experience
- Self-motivated, enthusiastic and ability to motivate staff
- Proficient in PC utilization
- Prioritize workflow and maintain deadlines
- Strong problem solving and analytical abilities
Locations
Benton, AR, 72019
Personal Information
- North Little Rock, AR
- Little Rock, AR
- Benton, AR
- Authorized To Work: Yes
Timeline
Customer Service Supervisor
Arkansas Children's Hospital
06.2017 - 08.2024
Customer Service Rep
The Heritage Company
01.2016 - 12.2016
Customer Service Representative
Edible Arrangements
08.2014 - 11.2015
Customer Service/ Money Center Cashier
Walmart
09.2012 - 11.2015
Customer Service/ Cashier
WINGSTOP
08.2010 - 07.2020
Pulaski Technical College