Kierra Jones
Fairburn,GA
Summary
Experienced Security and Customer Service Specialist with a strong background in safeguarding property and ensuring a positive customer experience. Adept at conducting routine patrols, managing access control, and responding to emergencies with a calm and professional demeanor. Proven ability to de-escalate conflicts and resolve issues efficiently while maintaining detailed incident reports. Committed to upholding safety protocols and delivering exceptional service in fast-paced environments.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Kuehne + Nagel
Union City, GA
11.2022 - 08.2024
- Managed inventory and supplies to ensure materials were available when needed.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Identified needs of customers promptly and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Updated and maintained databases with current information.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Assisted with customer requests and answered questions to improve satisfaction.
Security Officer
SecureOne Security Services Inc
Mobile , AL
12.2018 - 11.2022
- Monitored and controlled access to the premises, ensuring the safety of employees and visitors.
- Conducted regular patrols to detect and prevent unauthorized activities.
- Responded promptly to alarms and security breaches, coordinating with law enforcement when necessary.
- Documented incidents and wrote detailed reports for supervisors and management.
- Utilized security systems, such as CCTV cameras and access control systems, to maintain high vigilance.
Education
Bachelor of Science - Criminal Justice
University of Phoenix
Tempe, AZ12-2026
High School Diploma -
Shaw High School
Columbus, GA05-2017
Skills
- Access Control
- CCTV Monitoring
- Identification verification
- Fire safety training
- Relationship building and management
- Data Entry
- Account updating
- Inbound and Outbound Calling
- Consultative Sales
- Clerical Support
- Microsoft Excel
- Business development understanding
Timeline
Customer Service Representative
Kuehne + Nagel
11.2022 - 08.2024
Security Officer
SecureOne Security Services Inc
12.2018 - 11.2022
Bachelor of Science - Criminal Justice
University of Phoenix
High School Diploma -
Shaw High School
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