Kierra Singleton-Greene

Customer-oriented store manager offering 3 years of experience in retail operations, sales and service team leadership and profitability strategies. Organized and skilled at prioritizing daily tasks and following through to achieve performance and productivity goals. Recruits, trains, develops and manages team of store associates and assistant managers. Passionate for data, analytics, and computer systems.

• Contracted Janitorial Manager, GreenBo Cleaning, 02/01/21, 08/01/21, Houston, Texas
• Contracted Janitorial Associate, GreenBo Cleaning, 08/01/20, 02/01/21, Houston, Texas
• Customer Service/Appointment Setter, Peter Steamer LLC, 09/01/19, 03/01/20, Houston, Texas

• Managed top 10 revenue performing store, helping to push the store into a record $3,000,000 sales fiscal year while ranking top 15 overall in KPI’s
• Multiple weeks ranking top 10 in KPI’s out of 150+ stores
• Managed two $1,000,000 Cotton on stores

• Hired, managed, and trained a team of Assistants, Keyholder’s, and associates in a top performing high volume store
• Built an operationally-sound team, ensuring everyone was set up for success
• Managed and tracked sales data and implemented findings into progressing our business
• Led store to top 15 KPI ranking company wide, and top 10 overall revenue ranking out of 154 stores
• Used customer shopping patterns to better present and sell product
• Engaged with customers daily, further enhancing shopper experience and meeting consumer needs
• Led Visual Merchandising, properly showcasing product based on sales performance
• Learned the company’s computer system in order to accurately present sales numbers and data on a daily basis
• Led touch base meetings weekly to inform district/regional managers of sales opportunities and highlights, as well as team member updates
• Learned and properly executed proper opening and closing protocols including handling high amounts of cash and filling out any necessary variance reports.

• Store Manager, Cotton On Group, 12/01/21, Present, Austin, Texas
• Assistant Store Manager, Cotton on Group, 08/01/21, 12/01/21, Houston, Texas