Kierra Vaulx
Knoxville,TN
Summary
Professional with 6+ years of progressive retail and management experience driving customer loyalty and operational efficiency. Brings strengths in customer service, visual merchandising, inventory control, cash handling, staff training, and multitasking to support sales targets and streamline store operations. Seeks expanded responsibilities to apply leadership and process-improvement skills toward enhancing store performance and the customer experience.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Leasing Manager
Coastal Ridge
Knoxville Tennessee
09.2025 - Current
- Managed front desk operations at Coastal Ridge, coordinating guest check-ins and scheduling with measurable efficiency.
- Resolved guest inquiries and complaints promptly, improving resident satisfaction with clear communication.
- Maintained accurate resident records and processed payments, reducing administrative errors and delays.
- Coordinated vendor appointments and facility requests, ensuring timely completion of maintenance tasks.
- Trained new front desk staff on procedures and systems, improving team consistency and response times.
- Conducted tailored onsite tours highlighting unit benefits and community features, strengthening applicant commitment and smoothing decision-making.
- Managed leasing operations, ensuring compliance with company policies and local regulations.
- Developed and implemented marketing strategies to attract prospective tenants.
- Conducted property tours, highlighting features and benefits to potential residents.
- Collaborated with maintenance teams to address tenant concerns promptly and efficiently.
- Analyzed market trends to adjust pricing strategies and maximize occupancy rates.
- Trained and mentored junior leasing staff on best practices in customer service and sales techniques.
Educator/Trainer
Lululemon Athletics
Chattanooga, TN
05.2024 - 09.2025
- Delivered exceptional customer service, enhancing brand loyalty and driving repeat business.
- Assisted customers in product selection, ensuring personalized shopping experiences that align with fitness goals.
- Maintained visual merchandising standards, creating inviting displays that reflect brand ethos and promotions.
- Collaborated with team members to achieve sales targets through effective communication and teamwork.
- Trained new staff on product knowledge and operational procedures, fostering a knowledgeable sales environment.
- Conducted inventory management tasks, ensuring stock levels met demand while minimizing shrinkage.
- Utilized point-of-sale systems for accurate transaction processing and efficient customer checkout experiences.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges, and refunds in accordance with store policy.
- Enhanced customer engagement strategies, resulting in a noticeable increase in customer retention and satisfaction rates.
- Developed and delivered training programs to enhance employee skills and performance.
- Facilitated workshops on compliance, safety protocols, and operational procedures.
- Created engaging training materials utilizing multimedia and interactive techniques.
- Assessed training needs through evaluations and feedback from participants.
- Collaborated with management to align training initiatives with organizational goals.
- Mentored new trainers in effective instructional techniques and best practices.
Manager on Duty/Team Leader
Target
Chattanooga, TN
09.2022 - 05.2024
- Delivered exceptional customer service, enhancing brand loyalty and driving repeat business.
- Assisted customers in product selection, ensuring personalized shopping experiences that align with fitness goals.
- Maintained visual merchandising standards, creating inviting displays that reflect brand ethos and promotions.
- Collaborated with team members to achieve sales targets through effective communication and teamwork.
- Trained new staff on product knowledge and operational procedures, fostering a knowledgeable sales environment.
- Conducted inventory management tasks, ensuring stock levels met demand while minimizing shrinkage.
- Utilized point-of-sale systems for accurate transaction processing and efficient customer checkout experiences.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges, and refunds in accordance with store policy.
Manager in Training
Urban Market
Knoxville, TN
01.2022 - 09.2022
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Cross-trained existing employees to maximize team agility and performance.
- Developed and maintained relationships with customers and suppliers through account development.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Improved safety procedures to create safe working conditions for workers.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
Education
Bachelor of Business Administration - BBA
University of Tennessee
Knoxville05.2027
Esthetician - Business Administration
Brillare Beauty Institute
Chattanooga, TN01.2025
High School Diploma -
Hardin Valley Academy
Knoxville01.2022
Skills
- Demonstrated active listening skills to enhance team communication and collaboration
- Demonstrated advanced problem-solving capabilities to address complex challenges
- Assisted teams in completing projects by fostering open communication and collaboration Supported colleagues in achieving shared goals through cooperative efforts Contributed to a positive team environment by actively participating in group discussions
- Demonstrated proficiency in managing multiple tasks simultaneously to enhance productivity
- Optimized scheduling and prioritization of tasks to enhance productivity
Certification
- Dermalogica Certified - Dermalogica
- Dermaplane Certified - Dermaplane
- Nano Infusion Certified - Nano Infusion
- Chemical Peel Certification - Chemical Peel
Timeline
Leasing Manager
Coastal Ridge
09.2025 - Current
Educator/Trainer
Lululemon Athletics
05.2024 - 09.2025
Manager on Duty/Team Leader
Target
09.2022 - 05.2024
Manager in Training
Urban Market
01.2022 - 09.2022
Bachelor of Business Administration - BBA
University of Tennessee
Esthetician - Business Administration
Brillare Beauty Institute
High School Diploma -
Hardin Valley Academy