Kierra Williams
Macon,GA
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Sagility
02.2022 - Current
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Concierge Representative
Stone Brook Seniors
Gray, GA
10.2022 - 02.2023
- Enhanced guest satisfaction by promptly addressing inquiries and providing personalized recommendations.
- Streamlined front desk operations for improved efficiency and reduced wait times for guests.
- Collaborated with team members to ensure consistent delivery of exceptional customer service.
- Developed strong relationships with local vendors, securing exclusive discounts and promotions for guests.
Customer Service Representative
Premier Disability Services LLC
04.2021 - 09.2022
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- helping elderly client gain there social security disability.
Education
High School Diploma -
Baldwin High School
Milledgeville, GA05.2015
Skills
- Information Security
- Report Generation
- Consultative Sales
- Appointment Scheduling
- Data Collection
- Product Knowledge
- Paperwork Processing
- Data Entry
- Call Management
- Microsoft Outlook
- Problem-Solving Abilities
- Computer Proficiency
Timeline
Concierge Representative
Stone Brook Seniors
10.2022 - 02.2023
Customer Service Representative
Sagility
02.2022 - Current
Customer Service Representative
Premier Disability Services LLC
04.2021 - 09.2022
High School Diploma -
Baldwin High School