Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Kiersten Mordecai

Jack,AL

Summary

Mission-driven Barista Manager with excellent communication and teaching skills and infectious love of coffee. Maintains calm, mature and professional demeanor and proactive approach to problem-solving. Over 3 years of experience in specialty drink establishment with focused perspective on executing high-functioning coffee bar.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Barista Shift Lead

Delicomb
04.2021 - Current
  • Served customers quickly and efficiently and created strategies to prevent delays.
  • Restocked and cleaned stations and facilities to maintain cleanly and operable standards.
  • Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
  • Memorized ingredients and recipes for wide variety specialty drinks.
  • Presented process improvement ideas to leadership team to cultivate professional, friendly and efficient work environment.
  • Advised customers on whole bean and bulk tea purchases by detailing origin, flavor, and pairing recommendations.
  • Trained new hires in food handling and safety protocols to boost knowledge and performance.


Barista

Duncan Donuts
06.2020 - 04.2021
  • Controlled line and crowd with quick, efficient service.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Maintained regular and consistent attendance and punctuality.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Made and served brand-specific café beverages with focus on speed, quality and consistency.

Education

Bachelors of Science Nursing - Nursing

University of Central Florida
Orlando, FL
06.2027

High School Diploma -

Duncan U. Fletcher High School
Neptune Beach, FL
06.2023

Skills

  • Logical Reasoning
  • Guest Experiences
  • Barista Training
  • Dining Area Cleaning Supervision
  • Equipment Maintenance
  • Espresso Machine Operation

Certification

  • Food Safety Certification, International Food Service Executive Association - 04/23-04/26

Timeline

Barista Shift Lead

Delicomb
04.2021 - Current

Barista

Duncan Donuts
06.2020 - 04.2021

Bachelors of Science Nursing - Nursing

University of Central Florida

High School Diploma -

Duncan U. Fletcher High School

Similar Profiles

CREATE PROFILE
Kiersten Mordecai