Kiersten O'Hagan
College Point,NY
Summary
Dedicated with proven skills in customer service, effective communication, and conflict resolution. Committed to delivering exceptional ambition in fast-paced environments. Results-driven professional with experience in fast-paced dining and salon environments. Known for strong time management and attention to detail, successfully collaborating with teams to enhance service delivery and client/customer satisfaction. Hardworking professional with proven relationship-building and time management in stressful environments. High-energy professional skilled at welcoming guests, maintaining entrances and balancing server loads to optimize operations. Collaborative, hardworking and efficient at prioritizing and handling simultaneous tasks to promote a positive experiences.
Currently searching for an entry level in person or remote job, that is willing to train/mentor my knowledge & expand my path for success
Availability - Monday-Friday 5:00am-5:00pm
Overview
10
10
years of professional experience
2
2
Certifications
Work History
Server
Sally Blacks Bar & Grill
Williston Park, New York
04.2025 - Current
- Delivered exceptional customer service in fast-paced dining environment.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
- Maintained cleanliness and organization of dining area and service stations.
- Assisted in training new servers on menu items and service procedures.
- Resolved customer complaints with professionalism and empathy.
- Stocked supplies and ensured availability of necessary items during service hours.
- Provided exceptional service to high volume of daily customers.
- Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers.
Hairstylist
Osio Salon
Rockville Centre, New York
01.2021 - 05.2025
- Provided personalized hair consultations to assess client needs and preferences.
- Executed various cutting, coloring, and styling techniques for diverse hair types.
- Utilized professional-grade tools and products to ensure optimal hair health and appearance.
- Maintained a clean and organized workstation to promote a welcoming salon environment.
- Collaborated with team members to develop new hairstyle trends and techniques.
- Educated clients on proper hair care practices and product recommendations.
- Developed strong client relationships through excellent communication and service skills.
Hairstylist's Assistant
Blonded Salon
Floral Park, New York
07.2020 - 05.2025
- Assisted stylists with client consultations and service preparations.
- Maintained cleanliness of salon tools and workstations throughout the day.
- Organized product inventory and restocked supplies as needed.
- Supported client check-in and appointment scheduling processes.
- Provided excellent customer service during client interactions and follow-ups.
- Assisted in washing, drying, and styling clients' hair under stylist supervision.
- Engaged in training sessions to learn new styling trends and techniques.
- Collaborated with team members to enhance overall salon efficiency and atmosphere.
- Stayed up-to-date on current and emerging trends to increase professional value and meet diverse client needs.
- Kept notes listing preferences and services provided to clients for quick reference.
Lifeguard
Trident Recreation
Forest Hills, New York
05.2016 - 09.2017
- Monitored pool area to ensure safety of all patrons.
- Responded promptly to water emergencies and performed rescues.
- Enforced facility rules and regulations to maintain a safe environment.
- Conducted regular safety checks on lifeguard equipment and facilities.
- Provided first aid and CPR assistance when necessary.
- Kept equipment in good working order with frequent inspections and minor repairs.
- Complied consistently with pool regulations and policies while encouraging staff to adhere to guidelines.
Education
Medical Billing & Coding Certification - Medical Billing & Coding
Health Tech Academy
Austin, TX11-2025
Cosmetology Certification - Hair, Skin & Nails
Empire Beauty School
Astoria, NY11-2020
High School Diploma -
Robert F.Kennedy Highschool
Flushing, NY06-2019
Skills
- Customer service
- Time management
- Conflict resolution
- Order management
- Team collaboration
- Sales techniques
- Effective communication
- Attention to detail
- Active listening
- Problem solving
- Sales expertise
- Task prioritization
- Memory retention
- Professional appearance
- Positive and professional
Certification
Cosmetology
Timeline
Server
Sally Blacks Bar & Grill
04.2025 - Current
Hairstylist
Osio Salon
01.2021 - 05.2025
Hairstylist's Assistant
Blonded Salon
07.2020 - 05.2025
Lifeguard
Trident Recreation
05.2016 - 09.2017
Medical Billing & Coding Certification - Medical Billing & Coding
Health Tech Academy
Cosmetology Certification - Hair, Skin & Nails
Empire Beauty School
High School Diploma -
Robert F.Kennedy Highschool