Kiersten Respicio
Summary
Compassionate and dedicated professional with years of combined experience in hospital support services and customer care. Proven ability to provide high-quality patient assistance in fast-paced healthcare environments while maintaining a strong focus on empathy, safety, and confidentiality. Adept at handling diverse customer needs, resolving concerns efficiently, and maintaining a positive, service-oriented demeanor. Skilled in communication, teamwork, and multitasking, with a strong commitment to delivering exceptional support to both patients and clients.
Overview
7
7
years of professional experience
1
1
Certification
Work History
RESIDENT CARE AIDE
The Plaza
06.2022 - Current
- Assisted with activities of daily living such as bathing, feeding, dressing and grooming.
- Ensured accurate documentation of patient data including vital signs, weights and intake and output measurements.
- Observed patients for any changes in their physical condition or behavior.
- Provided compassionate emotional support to patients and families during difficult times.
- Responded promptly to requests from physicians, nurses or other members of the healthcare team.
- Answered patient call signals, signal lights or bells to determine patient needs.
- Turned and repositioned bedridden patients.
- Demonstrated excellent interpersonal skills while communicating effectively with residents and their families.
- Maintained a clean work environment by adhering to infection control protocols.
- Performed light housekeeping duties such as laundry services and meal preparation for residents.
HOSPITAL AIDE
Kaiser Permanente
04.2024 - 02.2025
- Contributed to infection control measures by following strict hand hygiene and personal protective equipment protocols.
- Promoted healing by assisting patients with activities of daily living such as bathing, dressing, grooming, eating, and mobility exercises.
- Contributed to a positive work environment by collaborating effectively with colleagues and offering support when needed.
- Reduced fall risks for elderly patients by providing ambulatory assistance during transfers or walking exercises as prescribed by physical therapists.
- Aided in the prevention of pressure ulcers through diligent repositioning of bedridden patients every two hours or as per nursing guidelines.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
RECEPTIONIST
Spa by the Sea
04.2021 - 12.2022
- Processed incoming mail and packages accurately and promptly.
- Handled frequent work process interruptions with flexibility and poise.
- Maintained accurate records of all incoming calls, messages, and visitors.
- Operated multi-line telephone system to answer incoming calls and accurately direct callers to appropriate employees.
- Displayed pleasant and professional voice and demeanor, positively representing organization.
- Greeted customers warmly and offered assistance.
- Operated cash register and POS to handle purchases, refunds, and exchanges for customers.
- Demonstrated exceptional customer service skills, resolving customer complaints efficiently and courteously.
- Assisted with training and mentoring new team members.
SALES ASSOCIATE
The Children's Place
08.2019 - 05.2020
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Answered customer questions about sizing, accessories, and merchandise care.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
APLUS AIDE
Mililani Waena Elementary
08.2018 - 05.2019
- Observed and monitored children's activities.
- Supported children's development by encouraging teamwork and understanding of others.
- Assisted with onboarding of new employees.
- Offered caring companionship and emotional support.
Education
HIGH SCHOOL DIPLOMA - CTE HONORS
Mililani High School
05.2019
No Degree - Pre-Nursing
Leeward Community College
Pearl City, HI12-2025
Skills
- Customer service
- Dressing assistance
- Dementia care
- Privacy and confidentiality
- ADL support
- Vital signs monitoring
- Basic life support
- Patient transportation
- Bedside manner
- Physical therapy support
- Fall prevention
- Problem-solving skills
- Teamwork and collaboration
- Money handling
- Patient care
- Bathing assistance
Certification
- Certified Nurse Aide
- CPR/First Aid
- BLS
Timeline
HOSPITAL AIDE
Kaiser Permanente
04.2024 - 02.2025
RESIDENT CARE AIDE
The Plaza
06.2022 - Current
RECEPTIONIST
Spa by the Sea
04.2021 - 12.2022
SALES ASSOCIATE
The Children's Place
08.2019 - 05.2020
APLUS AIDE
Mililani Waena Elementary
08.2018 - 05.2019
HIGH SCHOOL DIPLOMA - CTE HONORS
Mililani High School
No Degree - Pre-Nursing
Leeward Community College
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