Kiesa A. Harmon
Auburn,MI
Summary
Driven Front Desk Agent highly skilled in managing reservations, telephone calls, and customer inquiries. Poised, professional, hardworking, multitasker, and flexible individual who provided excellent customer service with total commitment to guest satisfaction. Well-versed in mitigating customer dissatisfaction with prompt service and diplomatic communication.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Front Desk Agent
Marriott TownePlace Suites
01.2015 - 03.2016
- Responsible for reservations and check-in process of guests; Handled collection of payment, billing inquiries, customer complaints, phone calls; Managed bank deposits.
Front Desk Agent
Hotel Indigo
08.2014 - 01.2015
- Responsible for reservations and check-in process of guests; Handled collection of payment, billing inquiries, customer complaints, phone calls; Managed bank deposits.
Administrative Assistant/Event Coordinator
Eastern Michigan University: Office of Urban Education and Educational Equity
05.2011 - 05.2014
- Coordinated and facilitated Annual M.A.R.S. Awards Banquet; Assisted with the coordinating, supervising, and execution of 2006 The State of African American Males in Michigan Conference held at the Convocation Center for 400 attendees; Assisted with the coordinating, supervising, and execution of 2008 Nurturing our Future as African American Females Conference held at Student Center for 500 attendees; Participated in the supervising and execution of Cousin Jeff Campus Visit 2008. Organized and managed high school campus visits; Assisted in planning and participated as camp counselor for middle school educational summer programs; Coordinated and facilitated various workshops, office parties, and holiday events. Created promotional emails, flyers, and press releases for various events; Handled food purchases, email correspondence, agenda, data collection and assessment, copying of materials for M.A.R.S. (Minority, Achievement, Retention, and Success) program.
Front Desk Agent
Kensington Court Hotel
03.2013 - 04.2014
- Responsible for reservations and check-in process of guests; Handled collection of payment, billing inquiries, customer complaints, phone calls; Managed bank deposits.
Front Desk Agent
Hampton Inn Hotel
11.2012 - 03.2013
- Responsible for reservations and check-in process of guests; Handled collection of payment, billing inquiries, customer complaints, phone calls; Managed bank deposits.
Front Desk Agent
Hyatt Regency Hotel
12.2010 - 05.2011
- Responsible for reservations and check-in process of guests. Handled collection of payment, billing inquiries, customer complaints, phone calls. Managed bank deposits.
Education
Certified Lactation Counselor -
Healthy Children’s Center For Breastfeeding
Silver Spring, MD02.2016
Bachelor of Science - Hotel and Restaurant Management
Eastern Michigan University
Ypsilanti, MI04.2009
Skills
- Team building
- Administrative support
- Problem-solving skills
- Customer service
- Event planning
- Organized
- Empathetic
- Caring
Affiliations
Girl Scouts of Greater Atlanta
- Troop 23092 Leader October 2022-Present
- Apalachee Service Unit Director October 2024-Present
Mulberry Elementary School PTA
- President August 2023-July 2025
Zeta Sigma Chi Multicultural Sorority, Incorporated
- Founder Omicron Chapter March 2008
- Regional Director of Expansion Region 2: Michigan August 2012-August 2013
Phi Theta Kappa International Honor Society
May 2012
Certification
ALPP Certified Lactation Counselor CLC February 2016
American Red Cross CPR December 2012-Present
Timeline
Front Desk Agent
Marriott TownePlace Suites
01.2015 - 03.2016
Front Desk Agent
Hotel Indigo
08.2014 - 01.2015
Front Desk Agent
Kensington Court Hotel
03.2013 - 04.2014
Front Desk Agent
Hampton Inn Hotel
11.2012 - 03.2013
Administrative Assistant/Event Coordinator
Eastern Michigan University: Office of Urban Education and Educational Equity
05.2011 - 05.2014
Front Desk Agent
Hyatt Regency Hotel
12.2010 - 05.2011
Certified Lactation Counselor -
Healthy Children’s Center For Breastfeeding
Bachelor of Science - Hotel and Restaurant Management
Eastern Michigan University