Summary
Overview
Work History
Education
Skills
References
Timeline
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Kietsa Brown-Lay

Kietsa Brown-Lay

Braxton,MS

Summary

Dedicated employee with strengths in customer service, sales and promotion strategies. Successful in teaching junior employees how to maximize performance.

Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

27
27
years of professional experience

Work History

Cashier Manager

Michaels
Flowood, MS
11.2021 - 01.2023
  • Managed and trained cashiers on proper cash handling procedures.
  • Maintained accurate records of daily transactions, including deposits and withdrawals.
  • Resolved customer complaints in a timely manner while maintaining excellent customer service standards.
  • Monitored inventory levels to ensure adequate supplies were available for daily operations.
  • Provided guidance and assistance to new hires during the onboarding process.
  • Resolved customer problems by investigating issues, answering questions and building rapport.

Culinary Specialist

U.S. Navy Veteran
Norfolk, VA
09.1995 - 05.2011
  • Planned and prepared meals for large groups of people, using standardized recipes.
  • Trained kitchen staff on proper knife handling, sanitation procedures, and safety regulations.
  • Conducted inventory of food items and supplies in order to maintain optimal stock levels.
  • Supervised the preparation of food items according to established recipes and standards.
  • Reviewed weekly orders from suppliers to ensure freshness of ingredients used in dishes.
  • Kept up with current trends in culinary arts by attending workshops or conferences.

Education

Associate of Science - Certified Medical Assistant

Virginia College
Gulfport, MS
09.2009

High School Diploma -

Mendenhall High School
Mendenhall, MS
05.1992

Bachelor of Science - Interdisciplinary Studies

Jackson State University
Jackson, MS

Skills

  • Staff Training
  • Till Counting
  • Time Management
  • Documentation and Reporting
  • Operations Leadership
  • Retail Operations
  • Attention to Detail
  • Customer Service
  • Team Leadership

References

Alicia Pete

Friend

601-503-4885

Sharlene Baker

Co-Worker

757-692-4996

Kiesha Oliver

Supervisor

601-278-5531

Timeline

Cashier Manager

Michaels
11.2021 - 01.2023

Culinary Specialist

U.S. Navy Veteran
09.1995 - 05.2011

Associate of Science - Certified Medical Assistant

Virginia College

High School Diploma -

Mendenhall High School

Bachelor of Science - Interdisciplinary Studies

Jackson State University

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Kietsa Brown-Lay