Hi, I’m
Kieyocia Gardner
Leesburg,GA
Summary
Highly organized and detail-oriented professional with a proven track record of delivering exceptional customer service, overseeing office operations, and supporting executive teams. Skilled in managing accurate records, data entry, document preparation, and scheduling to ensure smooth daily operations. Proficient in leveraging technology to streamline workflows, uphold confidentiality, and excel in fast-paced environments. Committed to enhancing team efficacy, professionalism, and communication skills for optimal collaboration.
Overview
11
years of professional experience
Work History
Department of Family and children services
EXPERIENCED case manager
01.2021 - Current
Job overview
- Accountable for the evaluation of child safety, the development of case plans, and the coordination of services to facilitate family reunification and permanence.
- Skilled in the areas of crisis intervention, court documentation, and collaboration with community partners to guarantee the welfare of children and families.
- Proficient in the management of high caseloads while adhering to state policies and confidentiality standards.
COMCAST/XFINITY
Customer Retention Professional and Mentor Specialist
01.2015 - 01.2021
Job overview
- Customer-focused and has a proven track record of promoting product upgrades, resolving service issues, and retaining high-value customers.
- In a fast-paced, metrics-driven environment, proficient in managing escalated inquiries, providing personalized solutions, and ensuring customer satisfaction.
- Proficient in the utilization of CRM systems to monitor interactions, administer accounts, and achieve performance objectives regarding customer experience, revenue, and retention.
Education
Albany State UniversityAlbany, GA
Bachelor of Science from Health Administration
03-2027
Albany State UniversityAlbany, GA
Associate of Science from Health Information Management
12-2024
Skills
- HIPAA compliance
- Electronic health records
- Professionalism and discretion
- Medical records management
- File organization
- Document scanning
- Strategic planning
- Verbal communication
Timeline
EXPERIENCED case manager
Department of Family and children services
01.2021 - Current
Customer Retention Professional and Mentor Specialist
COMCAST/XFINITY
01.2015 - 01.2021
Albany State University
Bachelor of Science from Health Administration
Albany State University
Associate of Science from Health Information Management
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