Summary
Overview
Work History
Education
Skills
Languages
Company Awards
Academic Awards
Timeline
Generic

Kiffara Revis

Houston

Summary

I’m experienced in fast-paced environments and adaptable to last-minute changes. I thrive under pressure and consistently earns high marks for work quality and dedication. I’m known for excellent communication and teamwork abilities, with a commitment to achieving company goals and delivering exceptional service. Passionate about continuous learning and professional development.

Overview

23
23
years of professional experience

Work History

Caregiver

Nurturing Hearts at Home
11.2024 - 03.2025
  • I provided care and support for elderly who needed assistance with daily activities.

Customer Service Agent

Southwest Airline
03.2017 - 02.2024
  • I worked different positions on different days.
  • Checking in Passenger, Baggage agent, Gate agent, Operation agent, making announcement, booking reservations, answering phone calls and emails

Front Desk Clerk

Home Protector Insurance
06.2013 - 08.2016
  • Answering phone calls and filing.
  • A year after I got transferred to customer service where I had to renew vehicle, life and home insurance and sell new policies to customers.

Front Desk Clerk

Best Western Belize Biltmore Plaza
09.2009 - 04.2012
  • Checking in and out Guest
  • Answering phone calls and emails
  • Filing

Receptionist

Princess Casino
05.2002 - 01.2008
  • Registering and Check in customers
  • Answering phone calls
  • Making announcements

Education

High School Diploma -

Sadie Vernon High School
06.2001

Skills

  • Customer service
  • Communication skills
  • Time management
  • Problem solving
  • Attention to detail
  • Phone etiquette
  • Basic computer skills
  • Customer relations
  • Calm demeanor
  • Multitasking and organization
  • Empathy and patience
  • Filing
  • Adaptability and flexibility
  • Critical thinking
  • Prioritization
  • Team collaboration
  • Data entry
  • Conflict resolution

Languages

English

Company Awards

  • 2017, Southwest Airlines, Perfect Attendance
  • 2019, Southwest Airlines, Employee of the Quarter
  • 2022, Southwest Airlines, Outstanding cs agent
  • 2023, Southwest Airlines, Best Customer Service Agent

Academic Awards

2001, Principle of Business 3rd, English 3rd, Office Procedures 3rd, Principles Of Accounting 1st

Timeline

Caregiver

Nurturing Hearts at Home
11.2024 - 03.2025

Customer Service Agent

Southwest Airline
03.2017 - 02.2024

Front Desk Clerk

Home Protector Insurance
06.2013 - 08.2016

Front Desk Clerk

Best Western Belize Biltmore Plaza
09.2009 - 04.2012

Receptionist

Princess Casino
05.2002 - 01.2008

High School Diploma -

Sadie Vernon High School
Kiffara Revis