Kiki Chen
Lawrenceville,GA
Summary
Reliable Shift Leader with five years in food industry. Excellent motivational leader successfully communicates duties and tasks. Dedicated to providing highest standard of service and creating warm and welcoming environment for customers.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Shift Leader, Hostess, Server, Barista
Food Terminal
04.2022 - Current
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated relationships with regular customers.
- Maintained dining areas to uphold restaurant hygiene standards.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
- Trained and mentored new employees to maximize team performance.
- Tracked receipts, employee hours, and inventory movements.
Server/ Hostess
Isshin Japanese Steakhouse
05.2020 - 08.2021
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Maintained dining areas to uphold restaurant hygiene standards.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Explained menu items and suggested appropriate options for food allergy concerns.
Education
Bachelor of Science - Biology
Georgia State University
Atlanta, GA05.2025
High School Diploma -
Brookwood High School
Snellville, GA05.2021
Skills
- Cash Handling
- Conflict Resolution
- Policy and Procedure Enforcement
- Problem-Solving
Certification
- Alcoholic Beverage Serving Certification
Languages
Chinese (Mandarin)
Native or Bilingual
Fuzhounese
Native or Bilingual
English
Native or Bilingual
Timeline
Shift Leader, Hostess, Server, Barista
Food Terminal
04.2022 - Current
Server/ Hostess
Isshin Japanese Steakhouse
05.2020 - 08.2021
Bachelor of Science - Biology
Georgia State University
High School Diploma -
Brookwood High School
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