Kiley Arruda
T-Mobile
VACAVILLE,CA
6
years of professional experience
Sales and Customer Support Professional experienced in account management, upselling, and relationship building. Improved customer satisfaction and supported sales goals in fast-paced environments through effective conflict resolution and problem-solving skills. Contributed to revenue growth and operational efficiency in retail sales, personal shopping, and warehouse operations.
Work History
Mobile Expert
2 Years 1 Month- Supported sales goals by identifying customer needs and recommending suitable solutions
- Advised customers on wireless plans, devices, and features to match connectivity needs
- Collaborated with team members to deliver consistent customer service and smooth transactions
- Resolved customer complaints swiftly and professionally, ensuring a positive experience for all parties involved.
- Boosted sales performance with personalized recommendations tailored to each customer's unique needs.
- Demonstrated adaptability when faced with unexpected challenges or changes in day-to-day operations by staying calm under pressure and finding creative solutions.
Warehouse Worker
1 Year 11 Months- Packaged customer orders accurately while following Amazon quality and labeling standards.
- Loaded and unloaded trailers, organizing freight to support efficient dock operations.
- Inspected merchandise for damage, reporting discrepancies to maintain inventory accuracy.
- Maintained safe work areas by following warehouse safety procedures and equipment guidelines.
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
Personal Shopper
1 Year 9 Months- Selected accurate merchandise for online pickup and delivery orders using handheld device workflows.
- Staged completed orders for pickup, verifying labeling, quality, and timely handoff readiness.
- Coordinated with associates across sales floor and backroom to locate items efficiently.
- Reviewed substitutions and communicated item changes to maintain order accuracy and customer satisfaction.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pickup.
- Consistently met deadlines and quality goals for accuracy and timeliness.
Education
High School Diploma
Skills
Account Management
Upselling & Cross-Selling
Wireless Plan Consultation
Client Engagement
Team Collaboration
Sales Techniques
Conflict Resolution
Multitasking under pressure
Relationship Building
Timeline
Mobile Expert
T-Mobile
09.2024 - CurrentRead More
Warehouse Worker
Amazon
10.2022 - 09.2024Read More
Personal Shopper
Walmart
01.2021 - 10.2022Read More
Will C Wood
High School Diploma
Read More