Rikki-anne Emry
Cellular Sales Verizon
Klamath Falls,OR
15
years of professional experience
Performance-driven Associate with stellar record of accomplishment in connecting with customers and driving remarkable sales. Proactive, well-organized sales leader successful at meeting and exceeding targets with strategic approaches. Skilled lead generator, product demonstrator and problem-solver. High-energy sales and customer relations professional well-versed in communicating with different individuals and negotiating successful solutions. Focused on offering superior support and meeting all production targets. Creative in applying robust solutions that enhance loyalty, promote retention and support revenue objectives. Skilled in leadership functions such as training and mentoring new associates.
Work History
Mobile Expert
1 Year 9 Months- Delivered exceptional customer service, resolving issues and enhancing customer satisfaction.
- Conducted thorough product demonstrations, educating customers on features and benefits
Sales Representative
3 Years 1 Month- Developed and maintained relationships with customers to ensure repeat business.
- Organized client visits, presentations, product demonstrations and trade shows.
- Negotiated pricing contracts with customers to maximize profits.
- Performed market research to identify potential sales opportunities.
- Answered inquiries from prospective customers regarding features of products and services offered.
- Generated new sales leads through cold calling and networking activities.
- Analyzed customer feedback to improve products and services.
- Identified areas of improvement in existing processes and implemented solutions accordingly.
- Reviewed monthly performance against targets set by management team.
- Performed regular follow-ups with prospects to close deals in a timely manner.
- Analyzed market trends to identify potential sales opportunities.
Manager
1 Year 1 Month- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Ensured compliance with regulatory requirements and industry standards.
- Created monthly reports for senior management summarizing operational performance metrics.
- Provided leadership during times of organizational change or crisis situations.
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Ensured compliance with industry regulations and company policies.
- Established processes to ensure efficient workflow throughout the organization.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
- Ensured compliance with all applicable laws, regulations, industry standards.
- Coached, mentored and trained team members in order to improve their job performance.
Team Lead Homelines Department
2 Years 4 Months- Held regular one-on-one coaching sessions with staff members to encourage personal development.
- Delegated tasks appropriately according to individual skill sets.
- Ensured compliance with company policies and procedures throughout the team.
- Trained new staff in relevant processes and procedures.
- Resolved escalated customer complaints or queries promptly and efficiently.
- Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
- Delegated daily tasks to team members to optimize group productivity.
- Counted inventory, resolved discrepancies and completed paperwork to keep system accurate and current.
- Kept work areas clean, neat and free of safety hazards to maximize efficiency.
Salon Manager
7 Years 9 Months- Assisted in developing strategies for increasing client base through promotions or advertising campaigns.
- Initiated marketing campaigns to drive more traffic into the salon.
- Regularly evaluated customer feedback to identify areas of improvement in services or products offered by the salon.
- Managed daily salon operations, including scheduling appointments, customer service, and staff management.
- Resolved customer complaints in a timely manner, while maintaining positive relationships with clients.
- Developed policies and procedures to ensure customer satisfaction and safety standards were met.
- Organized promotional events to attract new customers and increase sales.
- Conducted interviews with prospective employees prior to hiring decisions being made.
- Performed regular maintenance checks on equipment used in the salon to ensure safe operation.
- Analyzed financial data on a weekly basis to make informed decisions about budgeting and expenditures.
- Oversaw inventory control for retail products and supplies.
- Participated in industry conferences to stay up-to-date on trends in the beauty industry.
- Trained and supervised staff on proper customer service techniques and product knowledge.
- Maintained accurate financial records of all salon transactions.
- Enforced safety procedures in accordance with facility policies and government regulations.
- Opened salon to prepare for daily demands by setting up registers, counting totals and organizing all needed supplies.
- Addressed customer problems quickly and according to service standards.
- Utilized successful strategies for sales, customer service and daily operations to continuously improve overall business and customer base.
- Increased customer loyalty and brought in new customers with targeted marketing and service strategies.
- Handled staff development, budgeting and supply ordering.
- Established and updated schedules to meet expected coverage demands and capitalize on individual employee expertise.
- Conducted regular meetings to brief employees about salon's success and announce sales goals.
- Consulted with customers to understand needs and recommend professional services.
- Placed inventory orders, monitored shelf stock and tracked expenses.
- Trained and mentored team members to achieve optimal performance and meet challenging business targets.
- Met and exceeded personal sales targets by applying excellent upselling skills and product knowledge to match each customer with optimal selections.
Education
Hair Design
Skills
Account development
Sales closing
Customer Retention
Business Development
Territory sales
Account Servicing
Client Account Management
Sales Development
Client Service
Account Management
Customer Service
Customer Needs Assessment
Exceeds sales goals
Customer retention abilities
Education and Training
other
Timeline
Mobile Expert
T-Mobile
11.2024 - CurrentRead More
Sales Representative
Cellular Sales Verizon
07.2023 - CurrentRead More
Manager
Cafe Yumm
07.2021 - 08.2022Read More
Team Lead Homelines Department
Walmart
03.2019 - 07.2021Read More
Salon Manager
SmartStyle
06.2011 - 03.2019Read More
College of Cosmetology
Hair Design
Read More