Kiley Buck
Neosho,MO
Summary
Reliable and upbeat associate successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.
Overview
6
6
years of professional experience
Work History
Lead Waitress/Crew Trainer
Spring Street Bar And Grill
Neosho, MO
05.2022 - 09.2023
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Monitored dining rooms for seating availability as well as service, safety, and well-being of guests.
- Kept register accurate through correct billing, payment processing, and cash management practices.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Waitress/Line Cook
Dennys
Neosho, MO
09.2021 - 05.2022
- Operated varied kitchen equipment, observing operation guidelines to avoid accidents and prevent malfunctions.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Checked food temperature regularly to verify proper cooking and safety.
- Followed restaurant stock management schedule to monitor product freshness and rotate out old products.
- Interacted with guests to obtain feedback on product quality and service levels.
Delivery Driver
Pizza Hut
Neosho, MO
06.2021 - 09.2021
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Determined quickest and safest routes for delivery by using effective planning and organizational skills.
- Managed customer inquiries and complaints in polite and professional manner.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
Kitchen Line Cook
Hardee's
Neosho, MO
02.2021 - 06.2021
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
- Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
Telephone Sales Representative
Communication Solutions LLC
Neosho, MO
11.2020 - 02.2021
- Asked probing and pertinent questions to understand customers' needs and match individuals to product offerings.
- Set up and updated customer accounts and researched questions using multiple computer systems.
- Maintained strong call control to keep customers focused on sales offerings.
- Built relationships with customers using strong persuasion and active listening skills.
- Graduated from training course as valedictorian and represented leadership role through daily tasks and performance.
Plant Nursery Worker
Creeks Nursery LLC
Bentonville, AR
03.2020 - 09.2020
- Inspected moisture content of soil to modify existing sprinkler systems, taking into account evaporation and water retention factors.
- Managed wide variety of plants, from seedlings to mature specimens, keeping soils and planting beds healthy and conducive for growth.
- Aided manager in organizing plant sales, open houses and educational programs to promote nursery and provide educational opportunities for community.
- Preserved accurate temperature levels within greenhouse to promote plant health.
Cashier/Shift Lead
Shortstop Conoco
Garfield, AR
03.2018 - 02.2020
- Completed store opening and closing procedures and balanced tills.
- Trained and mentored new employees to maximize team performance.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Completed cash and credit card transactions accurately using POS software.
- Resolved conflicts between employees to maintain positive and productive work environments.
Education
High School Diploma -
Rogers New Technology High School
Rogers, AR05.2020
Skills
- Service Prioritization
- Professional Relationships
- Accurate Money Handling
- Customer Assistance
- Natural Leadership
- Consultative Sales Approach
Timeline
Lead Waitress/Crew Trainer
Spring Street Bar And Grill
05.2022 - 09.2023
Waitress/Line Cook
Dennys
09.2021 - 05.2022
Delivery Driver
Pizza Hut
06.2021 - 09.2021
Kitchen Line Cook
Hardee's
02.2021 - 06.2021
Telephone Sales Representative
Communication Solutions LLC
11.2020 - 02.2021
Plant Nursery Worker
Creeks Nursery LLC
03.2020 - 09.2020
Cashier/Shift Lead
Shortstop Conoco
03.2018 - 02.2020
High School Diploma -
Rogers New Technology High School