Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kiley Burrell

Covington,LA

Summary

Professional experience at Chick-fil-A, excelling in customer relations and team collaboration. Proven ability in training new staff, ensuring that what is being trained is fully understood. Skilled in order taking and money handling, consistently delivering high-quality service and making sure every guest feels welcomed, whether that's through a smile or a kind gesture. Continuously keeping FOH areas stocked and prepared for any rushes, such as lunch or dinner rush.

Overview

1
1
year of professional experience

Work History

FOH Team Member

Chick-fil-A
03.2025 - Current
  • Trained new staff in front-of-house procedures, customer relations, and cleaning.
  • Maintained a clean and organized work area, ensuring a safe and sanitary environment for customers and staff.
  • Established welcoming atmosphere by greeting each guest warmly.
  • Answered customers' questions, recommended items, and recorded order information.
  • Handled cash transactions accurately, balancing the register at the beginning and end of each shift.
  • Demonstrated knowledge of menu items and corresponding ingredients.
  • Prepared food orders efficiently while adhering to strict food safety guidelines, delivering high-quality products consistently.
  • Resolved customer complaints promptly and professionally, resulting in satisfied guests returning to our establishment.
  • Assisted in training new hires on company policies and procedures, fostering a supportive atmosphere for newcomers joining the team.
  • Collaborated closely with other FOH Team Members during busy shifts to streamline workflow and serve guests more efficiently.
  • Maintained excellent attendance and punctuality, demonstrating commitment to the success of the team and establishment.

Volunteer

First Baptist Church VBS
07.2024 - 07.2024
  • Maintained clean, neat, and operational facilities to serve program needs.
  • Supported engaging, fun, and smooth-running events by helping with organization and planning.
  • Helped younger children understand what was being taught through out the message.

Babysitter

Neighborhood Trust
03.2024 - 05.2024
  • Played games, worked on puzzles, and read books to young children.
  • Communicated positively with children and guardians.
  • Organized and cleaned home after activities by picking up toys and straightening up play room.
  • Maintained a clean and organized environment to ensure the well-being of children under care.
  • Reassured children when upset providing emotional support and stability.
  • Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
  • Assisted with meal preparation, light housekeeping and laundry to support family with additional chores.
  • Taught children to organize toys, wash hands, and share by leading by example.
  • Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
  • Created a fun and educational atmosphere by incorporating age-appropriate games and activities that promoted learning while keeping children entertained.
  • Communicated with parents regarding children's progress and development, raising any issues.
  • Implemented consistent routines for naptime, bedtime, meal preparation, and other daily tasks to create stability within the home environment for the children in my care.

Education

High School Diploma -

Covington High School
Covington, LA
05-2026

Skills

  • Order taking
  • Cleanliness
  • Salesmanship
  • Phone etiquette
  • Money handling
  • Greeting guests
  • Team collaboration
  • Payment processing
  • Training and mentoring
  • Stock management
  • Allergy awareness
  • Task prioritization

Timeline

FOH Team Member

Chick-fil-A
03.2025 - Current

Volunteer

First Baptist Church VBS
07.2024 - 07.2024

Babysitter

Neighborhood Trust
03.2024 - 05.2024

High School Diploma -

Covington High School

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